Reception Agent

Description

Job Summary: The professional will provide customer-oriented and high-quality service, identify customer needs, deliver accurate information, and build sustainable relationships. Key Highlights: 1. Customer-oriented and high-quality service 2. Building sustainable relationships with customers 3. Identifying and assessing customer needs If your purpose is to inspire people to care for people, you are in the right place! Founded in Brasília by biochemists Janete Vaz and Sandra Soares Costa, Grupo Sabin has been operating in the market for 39 years. We have become a reference group in Diagnostic Medicine, offering over 7\.300 health services, including clinical analyses, imaging diagnostics, vaccination, and executive check-ups. Sabin also operates in Primary Health Care (PHC) through Amparo Saúde and launched last year Rita Saúde — an integrated health services platform. We are recognized across Brazil and Latin America as one of the Best Companies to Work for over 18 consecutive years. Our strong organizational culture is rooted in respect, development, diversity, and inclusion. We have more than 7\.000 employees and operate across 15 states and the Federal District, with 350 units distributed from north to south of the country. **Responsibilities and Duties** * Provide customer-oriented and high-quality service at business units and/or other designated locations; * Identify and assess customer needs to ensure satisfaction; * Provide accurate, valid, and complete information using internal documentation; * Achieve department-defined targets; * Build sustainable relationships and trust with each customer through open and interactive communication; * Register/update customer information in the service system; * Request authorizations from health insurance providers, in accordance with each provider’s established policy; * Provide customer service considering all necessary information for exam execution, while following the company’s defined process; * Negotiate with customers regarding fees and payment methods (in accordance with the company-aligned process); * Perform other duties relevant to the position; * Ensure confidentiality and security of information, complying with applicable regulations and policies. **Requirements and Qualifications** * Completed high school education; * Strong interpersonal skills; * Good communication skills; * Negotiation and persuasion abilities; * Prior experience in customer-facing roles is desirable. A healthcare reference, distinguished in people management and female leadership, committed to best sustainable practices and active in the communities where it operates, Grupo Sabin was founded in Brazil’s federal capital in 1984\. It emerged from the courage and determination of two entrepreneurs: Janete Vaz and Sandra Soares Costa. Today, it employs approximately 7000 professionals united by the purpose of inspiring people to care for people. Present in 14 states plus the Federal District, the company delivers health services with excellence, innovation, and socio-environmental responsibility across its 354 units distributed from north to south of the country. Grupo Sabin’s health ecosystem comprises a portfolio of businesses covering clinical analyses, imaging diagnostics, anatomical pathology, genomics, immunization, and executive check-ups. Additionally, it includes primary care services, contributing to population health management through coordinated care programs and pathways via Amparo Saúde, and the integrated health services platform — Rita Saúde — a digital solution partnering with pharmacies, physicians, and other healthcare professionals to promote quality, efficient access to healthcare. To foster entrepreneurship in healthcare, Grupo Sabin launched SkyHub.Bio in 2020 — an innovation hub promoting and developing startups, encouraging partnerships, knowledge exchange, and building business models grounded in science, efficiency, and customer experience. As a solid national company with vision, well-established values, and genuine commitment to an ESG agenda, Grupo Sabin delivers health and wellness services supporting its customers’ health journeys across the entire country. Grupo Sabin maintains the Instituto Sabin, which since 2005 has implemented social impact initiatives in communities where the company operates, focusing on improving quality of life, wellbeing, and prosperity, while fostering social innovation. Throughout this journey, the Institute has positively impacted over 1.6 million people and 902 social organizations. Explore our selection processes and stay updated on available positions across Sabin units nationwide. After all, we invest in carefully designed processes to attract individuals engaged with our purpose and values. *Stay alert and avoid scams! We do not charge any fees at any stage of our selection processes.*