Quality Assurance Assistant

Description

Job Summary: Responsible for investigating complaints, managing response processes, preparing reports, and supporting data analysis for quality indicators. Key Highlights: 1. Participation in company projects 2. Root cause analysis and support for action plans 3. Inclusive and appreciative work environment Have you ever considered working at one of the largest pet food manufacturers in Brazil? Here, people are our greatest differentiator! We value our employees, believing that when engaged, they perform their duties to the best of their ability—thus helping them become protagonists of their own lives. We believe in relationships built on respect, appreciation, and empathy, and we advance toward ensuring an inclusive and dignified internal environment for everyone. **Responsibilities and Duties** * Investigate complaints and process deviations, conducting root cause analyses and supporting the development of action plans with relevant teams; * Manage and monitor complaint response processes, acting as liaison with involved departments; * Prepare reports and responses to complaints; * Participate in company projects; * Monitor and consolidate data for quality indicators (KPIs), performing queries, organizing, and compiling information in Excel; * Support internal training programs. **Requirements and Qualifications** * Completed High School education; * Proficiency in Excel; * Experience in preparing and managing complaint responses. **Additional Information** Benefits: * Life insurance; * Health and dental plans; * Psychological counseling plan; . Health Space (assisted consultations); . PLR (Profit and Results Sharing); * Private pension plan; * Meal allowance; * Complimentary meals in the cafeteria; * Happy Day (day off during birthday month \+ dinner voucher \+ special meal in the cafeteria); . Extended parental leave (6 months for mothers and 20 days for fathers); * Childcare allowance (1 year subsidy for school, daycare, or nanny expenses); * Wedding gift (extra salary); . Affirmative development and career acceleration programs; * Recreational union (gym, sports courts, soccer field, and kiosks); . Wellhub (fitness, mindfulness, therapy, and nutrition plans); * Special Dog Cultural Center (free classes in music, cooking, and general arts); * Social Programs (financial education, social and emotional support). * On-site parking: secure, convenient, and mostly covered. We are one of the largest pet food manufacturers in Brazil! Special Dog Company was founded in February 2001 in Santa Cruz do Rio Pardo/SP, with the mission of feeding dogs and cats with high-quality food and the care they deserve. Today, our products are available in over 38,000 sales points across 9 Brazilian states \+ Federal District, and exported to countries in South America, Central America, North America, Africa, and Asia. To enhance logistical efficiency, the company operates four distribution centers located in Curitiba/PR, Extrema/MG, Cuiabá/MT, and Uberaba/MG. Recognized for combining product and service excellence with employee appreciation, Special Dog Company is consistently ranked by GPTW as one of the Best Companies to Work for in Brazil and Latin America. For us, building a sustainable future is a priority—going beyond the obvious, obligation, regulation, and convenience. Since 2019, we have joined the UN Global Compact Brazil Network and, through our MORE SUSTAINABLE PROGRAM—developed from the Conscious Capitalism concept—we implement initiatives, projects, and campaigns focused on the Environment, Animals, Individuals, and Society. Our purpose is to consistently pursue outstanding results without compromising warmth and lightness in human relationships. “Lightness in relationships, excellence in results.” If you identify with our values, **\#JoinSpecialDogCompany**