Promote humanized reception of patients and their families, ensuring active listening and mediation of requests with the responsible departments. Guide patients and families on social rights, access to benefits and public resources, and conduct home visits to monitor adaptation to the service. Contribute to continuous improvement of care, ensuring transparency, quality of service, and humanization in patient care. **Personal vehicle required!** * Receive and document expressions from patients, family members, and caregivers. * Refer requests to the responsible departments and monitor resolution. * Conduct home visits after admission and whenever necessary. * Provide support and guidance regarding social benefits and public services. * Mediate conflicts among family members, care teams, and the institution. * Monitor and analyze data from reported expressions to improve processes. * Monitor indicators and action plans based on received requests. * Participate in strategic meetings and collaborate in implementing humanization initiatives. * Prepare reports on addressed requests and propose solutions. * Ensure confidential, transparent, and impartial service. * Assist families in adapting to Home Care services.