We were born to transform the construction industry, with the purpose of making the entire construction journey **simple, digital, and intelligent**. We are enemies of chaos. Obsessed with simplicity. Committed to building a sustainable intelligent future. We see technology as a means to improve people's lives. We value each employee's knowledge and seek individuals who want to **add value** to the company. **Responsibilities and Duties** * Provide post-sales customer service, clarifying doubts and tracking requests; * Collaborate with internal departments (logistics, finance, billing, transportation) to resolve incidents; * Monitor delivery deadlines and keep customers and the sales team informed; * Qualify, analyze, and route cases/incidents received by Customer Service via Salesforce, ensuring appropriate handling within agreed timelines; * Manage incidents with carriers to support deliveries; * Support continuous process improvement by suggesting optimizations based on daily operations; * Ensure data quality in system records; **Requirements and Qualifications** **Mandatory Experience/Requirements:** * Prior experience in commercial, customer service, or post-sales roles; * Protheus (TOTVS) knowledge is a plus; * Salesforce knowledge is a plus; **Desired Personal Characteristics:** * **Strong Communication Skills:** Ability to communicate clearly and persuasively, both verbally and in writing. * **Resilience:** Ability to handle rejections and challenges while maintaining motivation and focus on goals. * **Flexibility:** Adapt to different situations and demands, adjusting approaches as needed. * **Proactivity and Self-Accountability:** Possess a strong sense of responsibility for outcomes and willingness to take initiative to achieve goals. **Additional Information** **Benefits:** Co-payment Unimed health plan; On-site meal; Meal allowance: BRL 303.00/month; Fuel allowance: BRL 200.00/month; Group life insurance; Childcare assistance; Maternity leave (2-month extension); Paternity leave (30 days); Mental Health Program; Birthday day off. *All our positions are open to People with Disabilities (PwD). We promote social inclusion and value diversity!* We are the operating system of the new construction industry. We were born to transform the construction industry, with the purpose of making the entire construction journey simple, digital, and intelligent. Through each of our Business Units (BUs), we deliver simple solutions covering all stages of the construction journey. We bring innovation through Polar components. Industrial disruption via Simple Wall modules and walls. Digitalization and intelligence through Autodoc. We are enemies of chaos. Obsessed with simplicity. Committed to building a sustainable intelligent future. We see technology as a means to improve people's lives. We combine these traits with an obsession for evolution and pragmatism, leading change in the industry. We are Ambar.
João Silva
Indeed · HR
João Silva
Indeed · HR
