Job Summary: We are looking for individuals passionate about human-centered customer service to resolve issues quickly and effectively, with a focus on customer experience and offline BackOffice processes. Key Highlights: 1. Human-centered customer service and focus on customer experience 2. Resolving issues quickly and effectively 3. Handling offline BackOffice processes We seek people who enjoy interacting through human-centered service, always delivering the best possible experience for customers. If you are passionate about making a difference, empathizing with others, and resolving issues quickly and effectively, this is the place for you! Handling offline BackOffice processes that support our client across all fixed-line product (data and voice) contracts, where we validate offers, manage signatures, and enter negotiations into Vivo's legacy system. \#JoinAtento! ;) \#LI\-TD1 **Responsibilities and Duties** * Offline customer service; * Customer focus; * Identifying customer questions and supporting fixed-line product (data and voice) contractual handling. **Requirements and Qualifications** * Minimum age of 18 years; * Completed high school education; * Experience in customer service; * Strong verbal and written communication skills; * Proficiency in Microsoft Office suite and typing skills; * Empathetic, assertive communicator, analytical thinker, conflict manager, problem solver, positive attitude, and personalization skills; * Easy access to Berrini. **Additional Information** **Salary** R$ 1\.801,11 **Working Hours** 09:00 to 18:00 \_ Hybrid position; when onsite work is required, it will be at Berrini or Atento São Caetano. **Work Schedule** 200 hours per month \| Rotating 5x2 schedule. **Benefits** * Transportation allowance; * Meal allowance and/or food allowance; * Life insurance; * Funeral assistance; * Daycare allowance / allowance for children with disabilities; * Product discounts; * Dental care; * Medical care; * Discounts at gyms / sports activities; * Educational partnerships offering course discounts; * Career development plan. **Work Location:** Avenida Engenheiro Luís Carlos Berrini, 1376, São Paulo, São Paulo Atento has been a reference in the BPO sector for many years. Now, we are taking it a step further, leading the Business Transformation Outsourcing (BTO) movement — a new way to transform customer experience. We do this by combining **consulting, artificial intelligence, people empowerment, and operational excellence.** **Our strength lies in our people.** Passionate specialists capable of making technology simple, effective, and truly impactful. If this purpose resonates with you, if you value empathy and believe technology should serve people, join us! Here, you’ll be part of transformative experiences that build connections and deliver real results. **Explore our other Career Portals too:** Atento Digital Portal \- for those interested in digital marketing and social media roles; Atento Corporate Portal – for those seeking administrative and Facilities positions; Atento TI Portal – dedicated to technology professionals; Atento PAP – for door-to-door sales/supervisor roles; Interfile – featuring backoffice and process management solutions; PcD Portal – exclusively for persons with disabilities. Tip: Always keep your profile updated and complete, and try to finish one application before starting another, agreed? All our job openings are open to persons with disabilities and beneficiaries rehabilitated by Social Security.
João Silva
Indeed · HR
João Silva
Indeed · HR
