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Job Summary: Professional responsible for managing customer appointments, monitoring service performance indicators, and proposing actions to maximize customer satisfaction. Key Highlights: 1. Friendly and professionally developmental environment 2. Opportunity to grow and make history at the company 3. Practicing an owner’s mindset and valuing work **What will you find here in our company?** An excellent place to work! It is truly a joy to know that, for our employees, Ypê is considered an outstanding workplace! A friendly, professionally developmental environment with mutual trust among teams. Our employees see here the opportunity to grow and make history—whether through internal recruitment, development programs, training, or knowledge exchange across all our operations in Brazil. Here, we practice our owner’s mindset by looking with pride upon each of our products, our social initiatives, and the value of our brand. After all, it is 100% Brazilian and built by people who truly believe in the words of our founder: ***“Hard work conquers all!”***. **Responsibilities and Duties** * Manage customer appointment requests under your responsibility; * Manage schedules via corporate portfolio; * Monitor service performance indicators and hold meetings with customers and internal departments to evaluate results and propose improvement actions; * Propose and implement alternatives to maximize service delivery and customer satisfaction. **Requirements and Qualifications** * Completed or currently pursuing a Bachelor’s degree in Business Administration, Logistics, Exact Sciences, or related fields (Mandatory); * Proficiency in Microsoft Office Suite (Excel and PowerPoint) is desirable; * SAP knowledge is desirable; * Power BI knowledge is a plus. **Worth noting:** Monday to Friday, from 8:00 AM to 5:00 PM; Saturdays from 8:00 AM to 12:00 PM **Additional Information** **Here’s what we offer:** * Monthly product basket. * Cafeteria: breakfast, lunch, and dinner. * Health and dental insurance plans. * Cuidar Program: focused on health care and social assistance for you and your family. * Meal allowance. * Christmas basket at year-end and children’s kit for your kids. * PPR – Profit Sharing Plan. * Payroll-deductible loan. * Study grant. * Educary – Education for Youth and Adults. * Life insurance with coverage up to 24 monthly salaries. * Gym benefit (Wellhub). * Chartered bus transportation. * On-site dental clinic. If you possess the above experience and competencies, we’re looking for a professional just like you! And if this role doesn’t quite match your profile, please share it and help make a difference! ***At Ypê, we value respect and diversity in all its forms and dimensions—recognizing what makes every individual unique, including: Persons with Disabilities, Race and Ethnicity, Age, Gender, Beliefs, Sexual Orientation, and Gender Identity. Thus, we invite everyone to participate in our selection processes. \#EveryoneCounts*** Founded in 1950, Ypê is a 100% Brazilian company and a leader in the hygiene and cleaning segment, committed for over 70 years to people’s well-being, quality of life, and health. **Our culture aims to uphold our core values: Care, Honesty, Humility, Disciplined Work, Owner’s Mindset, Simplicity, and End-to-End Excellence.** Headquartered in Amparo, inland São Paulo, Ypê operates five additional manufacturing units: Salto (SP), Anápolis (GO), Goiânia (GO), Simões Filho (BA), and Itapissuma (PE). We offer a diverse product portfolio, organized into three categories: home cleaning, laundry care, and personal hygiene. We seek individuals who transform environments, live with optimism, and always strive to do their best—for consumers and for the business. People driven by innovation, adaptable, acting as owners, fulfilling commitments, and taking actions that contribute to the future of our people and our planet. **Shall we create a world that inspires care?** We are over 7,000 employees who believe in the power to transform the world. If you think the same way, join us!
