Lead the MIS team, ensuring the quality, consistency, and availability of reports and dashboards used by operations; Develop, monitor, and improve operational performance indicators, supporting management and decision-making; Structure analyses and studies on capacity, productivity, and forecasts; Automate data extraction and processing workflows, ensuring speed and accuracy in deliverables; Collaborate with Planning, Operations, and Customer teams, translating data into strategic insights; Promote innovation and best practices in the use of tools such as Excel, Power BI, SQL, and Big Query; Ensure team alignment with department goals and routines. **Requirements and Qualifications:** Fluent English. Experience in Call Center MIS areas; Advanced knowledge of the complete Office Suite (especially Excel); Proficiency in Excel formulas, Power BI, and dashboard creation; SQL language, databases, and process automation; **Preferred:** knowledge of Big Query and Looker Studio. **Job Details:** **Work Schedule:** 5x2 (Monday to Friday, from 08:00 AM to 5:48 PM\); **Salary:** 14k **Work Model:** hybrid, initially 2 days per week in Sumaré city, then 1 day per week, and after adaptation, 1 day per month at the client's office. **Benefits:** **Meal or Food Voucher:** R$ 18.00/day (no deductions); **Medical Insurance:** Hapvida 600 (fully covered by the company, with co-payment – activation between 30 and 40 days); Dental Insurance Porto; TotalPass; OpenEnglish; Partnership with SESC and USP Esalq; Transportation Voucher (6% deduction). If you are passionate about data and enjoy turning information into results, this job is for you! Requirements Education Bachelor's Degree Mathematics Information Technology Business Administration Systems Analysis and Development Languages English \- Advanced **Minimum Education Requirement:** Bachelor's Degree