CUSTOMER TECHNICAL PROJECT MANAGER (REMOTE)

Description

#### **CUSTOMER TECHNICAL PROJECT MANAGER (REMOTE EUROPE)** Portuguese company hires for remote position Location: Europe * ️ Only candidates already based in Europe will be considered Work Model: Fully Remote — candidates must be based in Europe ️ Language Requirements: English — minimum B2 level Seniority: Senior (7\+ years) Sector: Telecommunications Rate Between €4100 \- 4400 RV * ️ Instructions: Please send your CV in English and make sure to include all skills and experience that match the requirements of the opportunity. This will significantly increase your chances of success #### **Lead the Transformation of Next\-Generation Telecom Networks** We are looking for an experienced **Customer Technical Project Manager** to lead complex transformation initiatives across Telecom Core Networks, Cloud, and Infrastructure environments. This is an excellent opportunity for a customer\-focused technical leader who enjoys coordinating international teams, managing mission\-critical production deployments, and delivering large\-scale network upgrades and migrations from planning through successful execution. You will work in a highly technical, cloud\-native telecom environment, acting as the main connection point between customers, engineering teams, operations, partners, and third\-party vendors. #### **Your Impact** As a Customer Technical Project Manager, you will take end\-to\-end responsibility for the delivery of complex technical solutions into production. You will play a key role in modernizing mobile and fixed network infrastructures while ensuring delivery quality, operational stability, customer satisfaction, and compliance with project KPIs and contractual commitments. #### **Key Responsibilities** **Project Leadership** * Manage complex, cross\-domain telecommunications projects with full end\-to\-end accountability. * Lead project planning, execution, integration, deployment, and delivery. * Ensure projects are completed on time, within scope and budget, and according to quality expectations. * Coordinate multidisciplinary and international teams across technical and business areas. * Track project progress, dependencies, risks, KPIs, and contractual commitments. **Production Deployment Management** * Plan and coordinate production deployments across multiple sites and environments. * Lead deployment readiness meetings with engineering, operations, customer, and vendor teams. * Define deployment strategies, implementation plans, rollback procedures, and risk\-mitigation actions. * Coordinate critical production activities and ensure operational readiness. * Support the resolution of technical incidents and production issues. **Customer and Stakeholder Management** * Act as the primary point of contact for customer stakeholders. * Understand customer priorities and translate them into clear delivery objectives. * Maintain effective communication across internal teams, partners, suppliers, and vendors. * Manage expectations, escalations, dependencies, and delivery risks. * Build trusted relationships with technical and business stakeholders. **Technical Delivery and Integration** * Lead technical workstreams involving analysis, design, integration, verification, and validation. * Ensure successful end\-to\-end solution integration and customer acceptance. * Coordinate the resolution of technical challenges across Telecom Core, Cloud, and Infrastructure domains. * Align operational support processes with engineering and operations teams. * Ensure solution quality, stability, performance, and production readiness. **Pre\-Sales and Business Support** * Contribute to solution scoping, effort estimation, delivery planning, and risk assessment. * Participate in customer workshops and technical negotiations. * Help define delivery strategies for new initiatives. * Identify opportunities for service expansion and project growth. #### **Technical Environment** The current program involves a customized **Subscriber Data Management upgrade and migration from version 23 to version 26**. **Core Network Products** * SDM — Subscriber Data Management * SDL * EIR * AUSF * HLR * HSS **Platforms and Delivery Practices** * NCOM * CI/CD * Cloud\-native architecture * Red Hat CaaS * Containerized environments **Infrastructure Landscape** * Mobile and fixed telecommunications networks * Three production sites * Two clusters per production site * fCaaS CI/CD environments * Three\-site NCOM test environment #### **Required Experience and Qualifications** * At least **seven years of experience** managing complex, cross\-domain technical projects. * Proven experience with **Telecom Core Networks, Cloud, and Data Center environments**. * Strong background in large\-scale upgrades, migrations, integrations, and production deployments. * Demonstrated experience in customer\-facing technical delivery roles. * Experience supporting pre\-sales activities, including scoping, estimation, risk assessment, and delivery planning. * Solid understanding of system engineering and integration methodologies. * Experience with configuration, release, and change management processes. * Understanding of telecom operator business models and technology drivers. * Knowledge of cloud\-native deployment principles and modern infrastructure environments. * Strong leadership, communication, negotiation, and stakeholder\-management skills. * Ability to work independently and deliver results with minimal supervision. * Strong problem\-solving, decision\-making, governance, and risk\-management capabilities. * English proficiency at **B2 level or higher**. * Current residence and authorization to work from a European country. #### **Nice to Have** * Experience with Kubernetes or OpenShift. * Knowledge of 4G or 5G Core Network architectures. * Experience with Subscriber Data Management platforms. * Understanding of DevOps and CI/CD delivery practices. * Experience working in international, multicultural, and multi\-vendor environments. * PMP, PRINCE2, Agile, Scrum, or equivalent certification. #### **The Ideal Candidate** The ideal candidate is a senior technical project leader who combines strong project\-management expertise with a practical understanding of telecom networks, cloud\-native infrastructure, and production deployments. You are comfortable discussing technical topics with engineers while also communicating project status, risks, priorities, and business impact to senior customer stakeholders. You can navigate complex, multi\-vendor environments, make informed decisions under pressure, and keep multiple workstreams aligned toward a successful production launch. You are proactive, highly organized, customer\-oriented, and capable of taking full ownership of delivery without requiring close supervision. #### **Questions for Candidates** When applying, please answer the following questions: * How many years of experience do you have managing complex technical projects? * What experience do you have with Telecom Core Networks, Cloud, or Data Center environments? * Have you managed large\-scale upgrade, migration, integration, or production deployment programs? Please provide a brief example. * Which Telecom Core products or domains have you worked with, such as SDM, HLR, HSS, AUSF, EIR, 4G, or 5G? * What experience do you have with cloud\-native platforms, Kubernetes, OpenShift, Red Hat CaaS, or containerized environments? * Have you coordinated deployments across multiple production sites or clusters? * What experience do you have working directly with customers, vendors, engineering teams, and operations teams? * Have you supported pre\-sales activities such as solution scoping, estimation, risk assessment, or technical workshops? * Are you currently based in Europe and available to work remotely from a European country? * What is your current level of English? * Is the compensation/rate range of **€4,100–€4,400** aligned with your expectations? * What is your availability to start? #### **CV Keywords** Customer Technical Project Manager, Technical Project Manager, Senior Project Manager, Telecommunications, Telecom Core Networks, Core Network, Mobile Networks, Fixed Networks, Cloud, Cloud\-Native, Data Center, Production Deployments, Network Transformation, SDM, Subscriber Data Management, SDL, EIR, AUSF, HLR, HSS, 4G, 5G, NCOM, CI/CD, DevOps, Red Hat CaaS, CaaS, Kubernetes, OpenShift, Containers, System Integration, Technical Integration, Solution Delivery, Production Readiness, Deployment Strategy, Rollback Plan, Change Management, Configuration Management, Release Management, Migration, Upgrade, Verification, Validation, Customer Acceptance, Stakeholder Management, Customer Management, Vendor Management, Multi\-Vendor Environment, Risk Management, Project Governance, KPI Management, Pre\-Sales, Solution Scoping, Estimation, Technical Workshops, PMP, PRINCE2, Agile, Scrum \#00352412