Reservation Assistant

Description

Job Summary: Ort Hotel is seeking a Reservation Assistant to provide customer service, handle reservations, and ensure an agile and excellence-aligned guest experience. Key Highlights: 1. Luxury customer service focused on excellence and sophistication. 2. Collaboration across multiple departments to deliver an exceptional guest experience. 3. An opportunity at a luxury hotel focused on comfort, nature, and design. Ort Hotel is a luxury hotel located in Campos do Jordão (SP), emphasizing comfort, nature, gastronomy, and design, offering sophisticated and memorable experiences to its guests. We are looking for a Reservation Assistant to support customer service, process reservations, provide information, and guarantee an agile and excellence-aligned guest experience. (THIS POSITION IS BASED IN SP) **Responsibilities and Duties** Handle inbound calls, emails, and WhatsApp messages, providing information about the hotel, room availability, and services; Process reservations for individual guests, travel agencies, and tour operators; Negotiate reservations according to the hotel’s commercial policies, aiming to maximize occupancy and profitability; Input, monitor, and update reservations originating from the events department; Ensure accurate reservation entry into the Property Management System (PMS), verifying all details are complete to facilitate early check-in; Maintain an organized workstation and up-to-date information, ensuring agility, efficiency, and service quality; Collaborate proactively with other hotel departments to contribute to an exceptional guest experience. **Requirements and Qualifications** Previous experience in the field; Completed or ongoing undergraduate degree in Tourism, Hospitality, Commercial Management, or related fields; Proficiency in Microsoft Office Suite; Familiarity with TOTVS PMS and Omnibees systems; Excellent verbal and written communication skills (flawless Portuguese); Willingness to undertake occasional travel. Preferred: Intermediate English proficiency; **Additional Benefits** Transportation allowance; Meal allowance; Commission. **Other Information:** Working hours: Monday to Friday: 9:30 AM – 7:00 PM, with a 1.5-hour lunch break Alternate Saturdays: 9:00 AM – 1:00 PM, remote work **Grupo Rái** is one of Brazil’s largest independent communications groups, comprising six specialized and complementary companies that operate autonomously yet unite whenever necessary to deliver innovative, high-quality solutions. If you are passionate about communication and creativity, and wish to join a dynamic, continuously evolving environment, come work with us!