Job Summary: Supervise a dedicated team providing personalized patient care, ensuring excellence in scheduling and high-quality support to transform lives. Key Highlights: 1. Create solutions that make a difference in an evolving market. 2. Lead a patient care team, ensuring excellence and satisfaction. 3. An environment that stimulates professional and personal development. If you seek a workplace that values **social impact, innovation, and purpose**, TEM Saúde is the place for you. Our culture is rooted in **collaboration, agility, and continuous improvement**. We are a multidisciplinary team passionate about technology and transforming people's lives. We work autonomously, celebrate achievements, and learn together in an environment that fosters professional and personal development. Here, you will have the opportunity to **create solutions that truly make a difference**, in a constantly evolving market. **Responsibilities and Duties** * Supervise the team responsible for personalized patient care, ensuring excellence in scheduling appointments, exams, and procedures at hospitals. * Monitor customer service to ensure patients receive high-quality support and that their needs and expectations are met promptly and effectively; * Analyze team and scheduling process performance indicators, implementing adjustments and improvements as needed to ensure efficiency and customer satisfaction; * Train, guide, and provide continuous feedback to the team, ensuring development of the competencies required to deliver excellent service; * Manage escalated complaints and issues, proposing appropriate solutions to ensure customer satisfaction; * Prepare performance reports, presenting results and improvement proposals to management and the executive board. * Ensure daily workload distribution and monitor team productivity, guaranteeing timely delivery of commitments. * Develop action plans to ensure delivery of required tasks and established goals. **Requirements and Qualifications** * Completed undergraduate degree; * Excellent communication, leadership, and team management skills; * Ability to handle high-pressure situations and solve problems quickly and efficiently; * Focus on customer experience and service quality; * Knowledge of scheduling systems and technology applied to healthcare process management. * Skill in workload management and delivery analysis. **Additional Information** Employment contract: CLT Work schedule: 9:00 AM to 6:00 PM (Monday to Friday) – On-site Location: Av. Pres. Juscelino Kubitschek **Benefits:** * Sulamérica health insurance and Metlife dental insurance; * Fixed Multi VR card worth R$ 840.00; * Life insurance; * Day Off; * TEM Saúde digital app; * Wellhub. TEM Saúde supports companies in offering accessible, high-quality healthcare to their employees and customers. As a strategic partner, we provide comprehensive solutions combining convenience, accessibility, and quality care. With personalized care journeys, we go beyond access to healthcare services: we promote care, prevention, well-being, and quality of life for everyone.
João Silva
Indeed · HR
João Silva
Indeed · HR
