Network Analyst

Description

Job Summary: A professional responsible for monitoring, ensuring the operation and performance of the telecommunications network and telephony systems, performing analysis, configuration, optimization, and resolution of complex incidents. Key Highlights: 1. Monitor and diagnose complex links and incidents in data and voice networks. 2. Configure, administer, and optimize network equipment (routers, switches). 3. Provide third-level support for critical incidents. **2\. Job Objective** Monitor and ensure the operation and performance of the company's telecommunications network and telephony systems. Perform analysis, configuration, optimization, and incident resolution up to the most complex levels. Propose improvements and participate in technology expansion and upgrade projects, aiming for high service availability and continuity. **3\. Key Responsibilities** * Monitor and diagnose complex links and incidents in data and voice networks, focusing on rapid resolution to minimize impact on users and internal customers. * Configure, administer, and optimize network equipment, including routers, switches, VoIP gateways, IPBX, etc. * Analyze data traffic and network performance to identify bottlenecks, propose improvements, and optimize resource utilization. * Develop and maintain up-to-date technical documentation, including network diagrams, operational procedures, and configuration standards. * Manage and oversee integrations with telecommunications carriers, technology vendors, and maintenance service providers. * Provide third-level support for critical incidents escalated by the internal team. * Support and participate in projects for implementing new services, system migrations, and infrastructure upgrades. * Log and handle internal and external tickets, ensuring correct classification and prioritization of incidents. * Complete and prepare activity reports, incident reports, and service availability reports.