ADMINISTRATIVE ASSISTANT

Description

Job Summary: Responsible for managing contracts and deferred revenue at a technology company, performing low- to medium-complexity processes. Key Highlights: 1. Leave your mark with autonomy at Brazil's largest technology company 2. Support and accelerate the work of TOTVERS, clients, and suppliers 3. Learn extensively in a dynamic environment surrounded by great people **Description** How would you like to leave your mark—with great autonomy—in a fast-paced environment at Brazil's largest technology company? We are passionate about supporting and accelerating the work of TOTVERS professionals, clients, and suppliers. Here, corporate functions are indispensable to transforming over 70,000 companies across Brazil and the world through TOTVS technology. If you want to learn extensively in a dynamic environment surrounded by great people, join TOTVS! Responsible for executing low- to medium-complexity processes, ensuring management of Service Contracts and Deferred Revenue Management for TOTVS Group Service Units. **Responsibilities and Duties** Through meetings with clients, gather requirements to properly plan project activities; Plan projects through meetings with both the client’s team and the technical team; Validate capacity, architecture, business continuity, and infrastructure environment security issues, escalating projects to architecture committees; Ensure project deliveries meet agreed-upon deadlines, executing projects according to agile or waterfall methodology; Remove obstacles that may jeopardize agreed deadlines through negotiation and/or escalation to involved areas; Clearly present project progress (as well as associated risks) to both the infrastructure area and the client, establishing project progress cadences and reporting on status; Safeguard the infrastructure environment—including security and governance standards—through comprehensive documentation and proper GMUD creation; Through periodic meetings with clients, ensure appropriate communication with relevant areas to anticipate upcoming demands. **Requirements and Qualifications** Education: Administration or related fields. Basic knowledge in at least one technology area, such as: information security, networking, storage, operating systems, virtualization, cloud, SaaS, IaaS, PaaS, integrations, or development; Basic knowledge of Kanban tools; Basic knowledge of one or more demand management and data analysis tools: Project, Jira, Excel, PowerBI, Google Data Studio; Basic knowledge of infrastructure implementations.