Job Summary: Leads product solutions with deep business and market knowledge, creating customer-centric solutions that generate return on investment, serving as a technical reference. Key Highlights: 1. Leadership in product and design solutions 2. Focus on customer needs and return on investment 3. Mentoring and development of high-performance teams ### **Job Mission** Leads product solutions with deep knowledge of the business, market, and target audience to create solutions centered on customer needs and delivering return on investment, acting as a technical reference and design process expert. ### **Responsibilities and Duties** * Leads discovery processes jointly with the squad, understanding customer behavior through diverse information sources and aligning them with business KPIs and metrics, contributing to squad decisions via opportunity trees, test planning and iterations, and evaluation of results obtained. * Identifies, synthesizes, and proposes continuous improvement of the current service blueprint, as well as proposes blueprints for new services—considering jobs to be done, personas, extreme users, metrics, technology requirements, communication timelines, and back-office interactions—applying service design concepts and methods to evolve customer journeys. * Defines launch strategies for new products and services by building a customer vision through exploratory and validation research with customers, ensuring methodological quality. * Designs low- and high-fidelity experience prototypes, ensuring effectiveness and quality across all use-case variations and flows, communicating design intent and organizing implementation requirements to conceive new products and customer journeys. * Applies, promotes continuous improvement of, proposes new components to the established identity and usability guidelines, and creates new design languages when necessary—ensuring consistency and quality of the company’s design language. * Develops and proposes processes, and helps evolve standards jointly with the design team. * Monitors business results of their product, evaluates cross-company impacts across various areas, ensures corrective updates to mappings by all stakeholders, and guarantees up-to-date customer journey documentation. * Stays informed and updated on design, digital products, and technology, identifying opportunities to apply new methods and tools to enhance quality and efficiency. * Mentors team members, serving as a role model for other designers and contributing to building a high-performance team. ### **Requirements and Qualifications** * Proven experience launching products at V1, including designing launch strategies and monitoring performance. * Proven experience designing end-to-end solutions, identifying impacts across other company processes. * Proven experience prioritizing backlogs, launching features, and monitoring them in production. * Proven experience managing projects. * Knowledge of discovery activities (prototyping models, market testing, rapid customer feedback). * Proven experience in software development projects using agile methodologies. * In-depth knowledge of usability and design concepts. * Solid proficiency with design tools such as Figma, Adobe Creative Suite, InVision, Mixpanel, Google Analytics (GA), HubSpot, or Hotjar. * Relevant experience mentoring professionals in other roles. **Benefits:** * Health Insurance; * Dental Insurance; * Online Psychotherapy; * TotalPass; * Life Insurance; * Meal and Food Allowance (VA/VR); * Discount Partnerships (U * niversities and Language Schools); * Worry-Free \- Various Insurance Plans; * No dress code; **\#JOINCONTABILIZEI** **Culture and Development \= We Build Together** Believing that the success of entrepreneurial individuals is our success, Guardians and Guardianesses of our culture build every day the best place to work. Growing with Contabilizei and telling our own stories! Striving to be 1% better every day is a key value aboard our rocket. One of the pillars encouraging ownership among our Guardians and Guardianesses is the Performance Cycle, offering Y-shaped career paths, Feedback Culture (1:1\), and tools helping identify development opportunities and enabling constant evolution of our values. It’s important you know—you can be who you are! We’re raising awareness and building a psychologically safe environment through Diversity and Inclusion initiatives. We are authentic and believe this is everyone’s responsibility as Guardians and Guardianesses! All our opportunities are open to people of diverse gender identities, race and ethnicity, sexual orientation, origin, persons with disabilities (PwD), and all possible intersections.
João Silva
Indeed · HR
João Silva
Indeed · HR
