TECHNICAL SUPPORT INTERNSHIP

Description

Job Summary: Assist in providing technical support to customers, monitoring requests, and supervising installations, with a focus on user training. Key Highlights: 1. Technical support via chat and phone call 2. Monitoring and management of requests 3. Customer and user training **Job Description:** MAIN RESPONSIBILITIES Assist in delivering technical support to customers by providing guidance via chat and phone call; Assist in monitoring and managing service requests; Assist in supervising system installations and configurations; Assist in conducting training sessions for customers and system users. **Requirements:** REQUIREMENTS Currently enrolled in a technical, technological, or undergraduate program in Information Technology or related fields; Basic knowledge of technical support; Strong verbal and written communication skills in Portuguese; Ability to work under pressure and solve problems autonomously; Aptitude for handling new technologies and software; Availability to work on-site. DESIRED COMPETENCIES Empathy and active listening; Calmness and patience; Problem-solving ability; Clear and concise communication; Flexibility. **Minimum Education Level:** Undergraduate Degree **Work Schedule:** Working hours: 6 hours per day; **Benefits:** COMPENSATION AND BENEFITS Internship allowance: BRL 10.50 per hour (approximately BRL 1,200+); Transportation voucher for on-site days; Fully company-funded dental plan; Life insurance; Birthday allowance: BRL 100.00. *Apply through the Divulga Vagas portal!* Follow Divulga Vagas on Instagram: @divulgavagas.oficial