Technical Support Analyst (1)

Description

Job Summary: Responsible for monitoring and supporting corporate clients (B2B, ISP, B2G), identifying issues, resolving technical inquiries, and focusing on process improvement and optimization. Key Highlights: 1. Monitoring and supporting corporate clients 2. Analyzing and optimizing operational routines 3. Providing technical support and resolving issues Description: * Level I \- Currently pursuing a bachelor's degree; * Levels II and III \- Completed bachelor's degree with 2 years of experience in the field; * Basic computer skills. Additional qualifications considered advantageous: * Proficiency in Google tools (Sheets, Docs) and customer service techniques; * Fundamental knowledge of computer networks; * Cisco and MikroTik certifications; * Driver's license \- Category AB. * Demonstrating alignment with Brisanet Group's organizational identity; * Preparing reports, forms, or spreadsheets as requested; * Proposing improvements to departmental routines and processes; * Maintaining departmental performance indicators; * Actively participating in organizational meetings and commitments when required; * Supporting internal staff on matters related to the department; * Analyzing and proposing improvements to operational routines to optimize departmental operations; * Using personal and collective protective equipment when necessary; * Performing other duties related to the position, as required by departmental needs and leadership direction. * Monitoring services provided to corporate clients (B2B, ISP, and B2G); * Identifying initial issues through system alerts; * Making first contact with clients to assess potential failures in their internal network or Brisanet's network, and directing cases to relevant support teams for resolution; * Supporting corporate clients (B2B, ISP, and B2G) by resolving technical issues and inquiries regarding provided services; * Resolving and tracking tickets assigned to support teams; on-site technical assistance may be provided when necessary; * Scheduling and monitoring installations; * Monitoring incidents and problems; * Escalating support requests; * Providing timely information about network outages and status. 2512250202491934726