Job Summary: The VP of Engineering and Customer Service implements optical networks, ensures construction quality, and manages teams to guarantee project completion. Key Highlights: 1. Implement optical networks and ensure construction quality. 2. Manage teams and collaborate to complete projects on schedule. 3. Work with technologies and innovation to enhance customer experience. **VP of Engineering and Customer Service** **Department: Customer Service** **To provide customers with a better service experience, we have the Engineering and Customer Service team, whose mission is to explore new technologies, plan the telecom network, and drive technological expansion of our products and infrastructure. The Customer Service team ensures speed and quality in repair, installation, and maintenance of B2B and B2C lines across fixed, mobile, and TV networks.** **Want to join this team?** **Then come aboard!** **Responsibilities and Duties** **Implement external optical networks (SITES / FTTA / FTTH) while ensuring construction quality;** **Install and repair fiber optic cables in buildings and external networks;** **Perform tests and measurements to ensure installation quality;** **Diagnose and resolve faults in fiber optic systems;** **Document all activities performed in detail;** **Manage contracted teams executing services;** **Collaborate to ensure projects are completed on time.** **We seek people who embody our 5 Passions** **The customer’s time is now:** solve quickly what truly matters to them. **People are our best technology:** collaborate, trust, and build together. **Curiosity works well:** test ideas, learn, and dare to innovate. **It can be simpler:** get straight to the point and simplify the path. **Results are my responsibility:** take ownership and make things happen! **Requirements and Qualifications** **WHAT YOU NEED TO MAKE IT HAPPEN:** * Completed high school education — the foundation to begin your journey with us. * Valid Class B driver’s license. * Commitment to quality and ethics — excellence and integrity go hand in hand here. * Passion for people! If you enjoy working with and for others, this is your place. * Passion for delighting and retaining customers — turning every interaction into a memorable experience. * Drive to make things happen — energy and attitude to achieve outstanding results. * Resilience — because challenges are part of the path to success. * Curiosity and discipline to keep learning — continuous evolution is our motto. * Experience in telecommunications is a differentiating factor that may set you apart! **Additional Information** **At Vivo, we care for those who make everything happen: you!** * Customize your benefits package your way: meal voucher (VR), food voucher (VA), gym membership, pharmacy, health insurance, dental insurance, and much more! * Brand-new smartphone + unlimited plan with Brazil’s fastest 5G! * Top discounts on Vivo services (TV, internet, apps, etc.). * Annual bonus to recognize your effort. * Private pension plan to prepare for the future. * Support for parents (daycare, school, or babysitter). * Birthday day off. * Ready to change the world? We have an outstanding volunteer program. * Discounts on courses, universities, and certifications. * Grow with us — in Brazil or abroad! \#VivoMinhaCarreira * Take care of yourself with \#VivoBemEstar: nutritionist, psychologist, telemedicine, and more! * Diversity is our essence. Everyone is welcome here! **\#VemPraVivo** **\#campoengenharia** We are part of Telefônica Group, Brazil’s telecommunications leader. Our purpose is to **Digitalize to Connect** people, businesses, and society — building a more connected nation and transforming the lives of Brazilians. We aim to expand autonomy, personalization, and real-time choices for our customers, placing them in control of their digital lives — securely, reliably, and with the quality only Vivo delivers. To make this possible, we lead a digital transformation and are revolutionizing our company from within. We’ve implemented agile methodologies across the organization, connecting with the most innovative and collaborative ways of working. We foster a diverse and inclusive environment that stimulates creativity, drives innovation, and increases engagement. We believe **diversity** — in people, experiences, cultures, behaviors, skills, and attitudes — is a competitive advantage reflecting the society we live in. We maintain a robust internal program anchored in five pillars: Gender, LGBTI+, Race, Persons with Disabilities (PcD), and 50+ — to ensure a more inclusive culture and a more diverse, representative workplace. We are a **technology** company, inspired by diversity and **innovation**, offering space for everyone, supporting and embracing differences. Currently, **we connect approximately 357.5 million internet and mobile/fixed telephony accesses, plus subscription TV.** As a reference in 4G mobile telephony and ultra-high-speed fixed broadband, we offer subscription TV with the largest number of HD channels in the market and numerous online applications. To deliver a better experience for our customers, we have the Engineering and Customer Service team. The Engineering team’s mission is to explore new technologies, plan Vivo’s network, and pursue technological expansion of our products and infrastructure. The Customer Service team ensures speed and quality in repairing, installing, and maintaining B2B and B2C lines across fixed, mobile, and TV networks. Through consistent projects and planning, we implement technological evolution, increasing network capacity. We believe the path to delivering the best experience to our customers begins with a great experience for our employees. **\#VemPraVivo**
João Silva
Indeed · HR
João Silva
Indeed · HR
