Customer Service Technician - Espírito Santo

Description

Job Summary: Professional responsible for ensuring quality and speed in the installation, repair, and maintenance of B2B and B2C lines, with emphasis on technological expansion and customer satisfaction. Key Highlights: 1. Commitment to customer satisfaction 2. Focus on innovation and technological expansion 3. Active contribution to the company's technological evolution VP of Engineering and Customer Service Director of Customer Service – RJ/ES **Work Location: Vitória \- Espírito Santo** To enhance our customers’ experience with our services, we have the Engineering and Customer Service team. The Engineering team’s mission is to explore new technologies, plan the telecommunication network, and drive technological expansion of our products and infrastructure. The Customer Service team ensures timely and high-quality repair, installation, and maintenance of B2B and B2C lines across fixed, mobile, and TV networks. Through consistent planning and projects, we implement the company’s technological evolution, increasing network capacity. **Responsibilities and Duties** Repair line, data, and TV faults with quality and within established deadlines, ensuring customer satisfaction. Comply with requirements necessary for maintaining the Occupational Health and Safety Management System, actively participating in related programs. Understand Telefônica’s Environmental Policy and apply it in daily activities, ensuring sound environmental management practices within the company. **Requirements and Qualifications** * Completed High School; * **Valid Driver’s License – Category B;** * Strong communication skills and ability to work in a team; * Certifications in telecommunications will be considered an advantage; * Discipline and proactive attitude in daily activities. **Additional Information** Here’s what we offer you: At Vivo, we spare no effort in supporting and valuing our employees. Our benefits are not only excellent but also flexible. • Choose the ideal benefit for you and your dependents via a digital platform offering multiple categories: Gym, VR (Meal Voucher), VA (Food Voucher), Pharmacy Assistance, Medical Assistance, Dental Assistance, and Life Insurance; • Corporate mobile phone. Yes, a brand-new smartphone for you! • Unlimited voice and data plan! Yes, unlimited! With Vivo’s best mobile network — even faster with 5G! • An exclusive Vivo offer with special discounts on landline, broadband, TV, and apps; • Eligibility for annual Bonus or PPR (Profit Sharing Program); • Plan your future through our Private Pension Plan; • Have children? You’ll receive a subsidy to help cover school, daycare, or babysitter expenses; • Work in an environment that respects your personality, dress style, and individuality — be authentically you. \#VemdeVocê • Work remotely up to two days per week. \#Mobility • Enjoy flexible working hours; • Take a day off (Day Off) to celebrate your birthday; • Participate in one of the largest corporate volunteer programs to transform the world; • Benefit from our Educational Development Program, which offers partnerships with educational institutions at discounted rates, certifications, and online courses; • Accelerate your career through our Internal Recruitment Program — available in Brazil or abroad, as we operate in over 17 countries! \#VivoMinhaCarreira • Access a range of initiatives designed to improve your physical, emotional, and social well-being! Here, we have \#VivoBemEstar, encouraging our team to adopt healthy habits and enjoy a higher quality of life! Services available to our employees include nutritionist consultations, psychologist sessions, social worker support, telemedicine, and more! • All our positions are open to people with disabilities and/or rehabilitated individuals. We foster a culture that values diversity, differences, and people’s potential! \#VivoDiversidade \#VemPraVivo Important: The only way to participate in Vivo’s selection processes is through the company’s pages on the Gupy platform: https://vivo.gupy.io. There is no fee for participation or hiring. We are part of the Telefônica Group, Brazil’s telecommunications leader. Our purpose is to **Digitalize to Connect** people, businesses, and society as a whole — building a more connected nation and transforming Brazilians’ lives. We aim to expand autonomy, personalization, and real-time choices for our customers, placing them in control of their digital lives — securely, reliably, and with the quality only Vivo delivers. To achieve this, we lead a digital transformation process and are revolutionizing our company from within. We’ve implemented agile methodologies across the organization to connect with the most innovative and collaborative ways of working. We strive to foster a diverse and inclusive environment that stimulates creativity, drives innovation, and boosts engagement. We believe **diversity** — in people, experiences, cultures, behaviors, skills, and attitudes — is a key differentiator that reflects the society we live in. We maintain a robust internal program built on five pillars: Gender, LGBTI\+, Race, Persons with Disabilities (PcD), and 50\+, ensuring a more inclusive culture and a diverse, representative workplace. We are a **technology** company, inspired by diversity and **innovation**, offering space for everyone, supporting and embracing differences. Currently, **we connect approximately 357.5 million internet and telephony (mobile and fixed) access points, as well as pay-TV subscriptions.** As a reference in 4G mobile telephony and ultra-high-speed fixed broadband, we offer the market’s largest HD channel lineup for pay-TV and numerous online applications. To ensure our customers enjoy the best possible experience with our services, we have the Engineering and Customer Service team. The Engineering team’s mission is to explore new technologies, plan Vivo’s network, and drive technological expansion of our products and infrastructure. The Customer Service team ensures timely and high-quality repair, installation, and maintenance of B2B and B2C lines across fixed, mobile, and TV networks. Through consistent planning and projects, we implement the company’s technological evolution, increasing network capacity. We believe the path to delivering the best experience to our customers begins with delivering an excellent experience to our employees. **\#VemPraVivo**