A kedu is a platform that drives school growth through strategic financial management solutions. With technology and innovation, we help educational institutions achieve sustainability and transform lives through education. Here, our commitment is to human value, offering an inclusive and welcoming environment for the development of each individual. If you take Pride in Belonging, act with Intelligence and Innovation, and want to achieve High-Level Results, apply for our open position for **Systems Assistant**. This is your place! **Responsibilities:** * Respond to, record, and classify system-related support tickets; * Perform first- and second-level diagnosis of system incidents and failures; * Support root cause analysis of incidents and propose preventive solutions; * Ensure clear, solution-oriented communication with users and technical teams. **Required Knowledge and Skills:** * Ongoing bachelor's degree in Information Technology, Computer Science, Information Systems, Software Engineering, or related fields; * Basic knowledge of programming languages (such as HTML, CSS, JavaScript) and databases (SQL, MySQL, or PostgreSQL); * Basic understanding of system and network monitoring tools; * Familiarity with operating systems such as Windows and Linux; * Basic concepts of information security and good practices in data backup and recovery.