A **Construct IN** exists to make it possible to **build from anywhere in the world**. This is our purpose, and it drives us every day. Yes, it is ambitious. And that is exactly what inspires us. We are here to transform the construction market, questioning the obvious, creating new ways of working, and constantly evolving. We believe in people who take the lead, who take responsibility for their decisions, learn quickly, and are not satisfied with "it has always been this way." We value those who play as a team, work with **freedom and responsibility side by side**, act with transparency, collaboration, and a sense of ownership. People who enjoy challenges, have the energy to grow, and understand that professional development goes hand in hand with human development. If you are looking for a dynamic environment with room to learn, evolve, and make a real impact, this is your place. The doors of **Construct IN** are open to those who want to go further. **Responsibilities and attributes** **Position: Support Analyst** We are looking for someone with an analytical profile and a genuine commitment to humanized service to take over the support for Construct IN. Here, you will resolve tickets, and the role goes beyond that: you will be the owner of the support process, responsible for building, organizing, and giving visibility to an area that is still taking shape. It is an individual position, so autonomy and a sense of ownership make all the difference. **Profile we are looking for** * Autonomy and responsibility to lead the process alone * Good problem-solving ability * Organization and prioritization to speed up service * Fluid communication and comfort in contact with different people and teams * Comfort with a routine of recurring topics **What we expect from you** Customer satisfaction as a guide, with service that combines speed and care. Presence, agility, and a real willingness to solve the problem of those who come to you. Clear communication with customers and internal teams. And, above all, someone who likes being in support and sees the importance of the area, with the willingness to help it grow. **Requirements and qualifications** **Requirements** * 2 years of experience in customer service * Experience with SaaS B2B support and Help Desk * Degree in Administration or similar fields (completed or in progress) * Familiarity with data analysis * Good written and verbal communication * Tools: Intercom and ClickUp **Differentiators** Experience in support for a company in the engineering or construction sector (not mandatory) **Additional information** * TotalPass \- Gym discount * C4 Life and Clude \- platforms supporting physical and mental health * DayOff in the month of your birthday * 15 consecutive days of paid work break * 100% Remote position * PJ (Legal Entity) hiring regime We are **Construct IN**, a technology company that believes it is possible to build from anywhere in the world when we connect people, data, and the capture of the reality of the construction site. Our goal is to transform how construction is managed, bringing the office closer to what is really happening in the field. We use reality capture technologies, such as 360° cameras, drones, and laser scanning, to bring more clarity, transparency, and confidence to decision-making. Here, we believe in management based on facts, not perceptions. We centralize real information from the construction site so that teams can collaborate better, anticipate problems, and generate results with more efficiency and intelligence. We are driven by innovation, continuous learning, and the desire to challenge the traditional way of building. We seek curious, proactive, and collaborative people who want to grow with us and leave their mark on the transformation of the construction sector.
João Silva
Indeed · HR
João Silva
Indeed · HR
