Vivo is investing in new businesses aimed at further digitizing its customers and growing revenue in innovation areas. One of the most important areas is financial solutions, where relevant products already exist but are experiencing exponential growth and require skilled, experienced professionals to develop the portfolio of products and services. With this in mind, we have an opening focused on process monitoring and mapping, with emphasis on identifying, documenting, and managing risks and internal controls related to technological and information security processes. The candidate must possess strong communication skills, process mapping capabilities, and presentation skills (PowerPoint or written documents), as well as solid expertise in risk and internal control management. **Responsibilities and duties** * Map business processes, especially technological and information security processes; * Identify and document risks and internal controls; * Integrate technology and information security knowledge into process mappings to ensure deliverables align with best practices in these areas; * Proactively identify risks in daily operations based on security events, incidents, materialized losses, and issues reported by departments; * Serve as the focal point for awareness initiatives regarding cyber and technology risks; * Conduct supplier risk assessments; **Requirements and qualifications** * Solid experience in risk management, internal controls, or auditing; * Proficiency in process and risk mapping techniques and tools (BowTie, Walkthrough, SIPOC); * Experience discussing, monitoring, and managing action plans with involved departments; * Ability to communicate effectively with diverse teams and professionals across all levels (operational, tactical, and executive); * Prior knowledge/experience with technology and information security controls; **Additional information** Here’s what we offer you: At Vivo, we spare no effort in supporting and valuing our employees—not only offering excellent benefits, but also flexible ones. * Choose the ideal benefit for you and your dependents via a digital platform featuring multiple categories—Gym, Meal Voucher (VR), Food Voucher (VA), Pharmacy Assistance, Medical Assistance, Dental Assistance, and Life Insurance; * Corporate mobile phone. Yes—a brand-new smartphone for you! * Unlimited voice and data plan! Yes—unlimited! With Brazil’s best mobile network, even faster with Vivo’s 5G! * An exclusive Vivo offer with special discounts on landline, broadband, TV, and apps; * Eligibility for annual Bonus or Profit-Sharing Plan (PPR); * Plan your future through our Private Pension Plan; * Have children? You’ll receive a subsidy to help cover school, daycare, or babysitter expenses; * Work in an environment that respects your personality, dress style, individuality—you can be authentically yourself. \#VemdeVocê; * Work remotely up to two days per week. \#Mobility; * Enjoy flexible working hours; * Take a personal day off (Day Off) to celebrate your birthday; * Join one of the largest corporate volunteer programs to help transform the world; * Benefit from our Educational Development Program, which offers partnerships with educational institutions providing discounts; certifications; and online courses. * Accelerate your career through our Internal Recruitment Program, available both in Brazil and abroad—as we operate in over 17 countries! \#VivoMinhaCarreira * Access a range of initiatives designed to improve your physical, emotional, and social well-being! Here, we have \#VivoBemEstar, encouraging our team to adopt healthy habits and enjoy a higher quality of life! Our employees have access to nutritionist consultations, psychologists, social workers, telemedicine, and much more! * All our job openings are open to people with disabilities and/or rehabilitated individuals. We foster a culture that values diversity, differences, and individual potential! \#VivoDiversidade \#VemPraVivo We are part of Telefônica Group, Brazil’s telecommunications leader. Our purpose is to **Digitalize to Connect** people, businesses, and society as a whole—building a more connected nation and transforming the lives of Brazilians. We aim to expand our customers’ autonomy, personalization, and real-time decision-making, placing them in full command of their digital lives—with security, reliability, and the quality only Vivo delivers. To make this possible, we lead a digital transformation process and are revolutionizing our company from within. We’ve implemented agile methodologies across the organization, seeking to connect with the most innovative and collaborative ways of working. We actively promote a diverse and inclusive environment that stimulates creativity, drives innovation, and boosts engagement. At Vivo, culture is the force that transforms strategy into action. We are driven by **Purple Passion**—our unique ability to envision, execute, and overcome barriers with entrepreneurial courage, anticipate trends, and build a future we’re proud of. This energy connects diversity, innovation, and sustainability—turning purpose into impact through technology and its infinite possibilities. **To live this essence, we seek people who embody our 5 Passions**—behaviors reflecting who we are and how we make a difference: * **"The customer’s time is now"**: Immediately resolve what truly matters to the customer. * **"People are our best technology"**: Adopt a constructive attitude, collaborate, and trust connections. * **"Curiosity pays off"**: Act courageously, test new ideas, and learn from every discovery. * **"It can be simpler"**: Get straight to the point, solve with the right people, and simplify the path. * **"Results are my responsibility"**: Take ownership of your actions and outcomes, recognizing that omissions also create impact. We believe **diversity**—in people, experiences, cultures, behaviors, skills, and attitudes—is a differentiator that reflects the society we live in. We maintain a robust internal program grounded in five pillars: Gender, LGBTI+, Race, Persons with Disabilities (PcD), and Age 50+—to ensure a more inclusive culture and a more diverse, representative workplace. We are a **technology** company inspired by diversity and **innovation**, offering space for everyone, supporting differences, and embracing inclusion. We believe the path to delivering the best experience to our customers begins with delivering an excellent experience to our employees. **\#VemPraVivo**