Job Purpose The employee provides e-commerce customer support through multiple channels, interacting with customers via phone calls, chat, and other support channels. This position delivers customer support and resolves routine issues, including critical cases and escalations related to products or services. Competencies and Skills Negotiator, empathetic, and human-centered Engages in open and respectful dialogue, seeking solutions that meet the interests of all parties involved. Applies empathy to welcome customers and provide them with an experience of being welcomed, heard, and valued. Effective written and verbal communication Uses clear and accurate communication to respond to and assist customers’ inquiries via chat, email, or voice. Dynamic with logical reasoning Adapts quickly to change, is flexible and proactive, and thinks structurally to solve problems clearly. Computer and technology proficiency Comfortable working with systems and technology. Familiar and comfortable interacting with and understanding, at a user level, content used on social networks and media. Multitasking ability and adaptability to change Capable of performing multiple tasks simultaneously and adapting to changes required in daily work routines. Teamwork and independent work capability Oriented toward teamwork, as this is one of the daily job requirements. What We Seek: * Completed high school education * Minimum age of 18 years * Experience with chat or email customer support * Strong verbal communication skills without linguistic impairments * Proficient typing, ability to operate multiple systems simultaneously, and familiarity with technology * Minimum experience of 6 months to 1 year * Employment Type * On-site, with possibility of remote work after 4 months of service Salary R$ 1.800,00 + variable compensation up to R$400,00 Work Schedule 5x2 (8h12) – rotating days off Training Schedule: 6x1 (6h20) Duration: 30 days Shift: Morning or afternoon Benefits * Flexible VA/VR allowance of R$12.14: you choose how to allocate between meal and food benefits. The card features a widely accepted payment network. * Medical and dental insurance * Life insurance * Childcare/babysitter allowance up to child’s 4th birthday (R$263) * Discounts at universities and language schools * Innovative workspaces featuring game rooms, TVs, and more * Wellhub: comprehensive well-being program offering access to gyms, studios, online classes, nutrition apps, meditation, and therapy * Real career development plan: after 3 months, eligibility to apply for internal higher-level or administrative positions Compensation: R$1.700,00 – R$1.800,00 per month Benefits: * Dental insurance * Transportation allowance Work Location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
