To build our team, we are looking for professionals who want to contribute to our mission of **improving the lives of more and more people.** If you have an innovative profile, think outside the box, and enjoy working in a modern and dynamic environment, this position is for you. Come with us to be part of this journey. **\#VemSerSynvia** **Responsibilities and attributes** **We count on you to:** * Act as the technical support focal point for platform sustainment, ensuring stability, availability, and continuity of services; * Perform triage and investigation of incidents with root cause identification and proposal of corrections or improvements in collaboration with the product and development teams; * Support failure analysis, validation of corrections, deployment tracking, and post\-implementation monitoring; * Create and maintain system monitoring, alerts, and operational indicators; * Contribute to incident prevention and continuous improvement; * Record, document, and track technical occurrences, ensuring traceability, history, and clear communication among the involved areas; * Perform analyses on logs, databases, and services for the diagnosis and resolution of technical problems; * Contribute to improvements in support processes, automations, verification routines, and technical documentation; * Ensure communication and alignment with the user areas of the software, supporting technical handling and product evolution. **Requirements and qualifications** **What we are looking for:** * Completed higher education in Computer Science, Information Systems, Computer Engineering, or related fields; * Previous experience in the Support area; * Good communication skills and ease in interacting with different areas and audiences; * Ability to identify, analyze, and solve problems in an agile and structured manner. **Additional information** **Work unit:** * Paulínia/SP. (Remote) **Work schedule:** * Mon/Fri \- 08h to 17h **What we offer as benefits:** * Transportation voucher; * Parking (subject to availability); * Health plan with no monthly cost to the employee, with co-participation for exams and consultations; * Dental plan with co-participation of the monthly fee; * Life insurance with no cost to the employee; * Flexible food/meal voucher; * SESC partnership; * Physical health program \- TotalPass; * Day Off – Health professional; * Daycare assistance (according to internal policy). We are a company with a young, innovative culture, passionate about the mission of **improving the lives of more and more people.** Present in the cities of Campinas, Paulínia, and São Paulo, we operate by supporting the pharmaceutical industry in the development and registration of new medicines and offering diagnostic services to laboratories throughout Brazil. **OUR WAY OF WORKING** With 20 years of experience in the health and technology sectors and more than 800 employees, our culture is guided by fundamental values: **integrity; protagonism; and innovation and excellence**. We believe in the positive impact of our work through our teams and services, which is why we encourage the professional development of our employees and have Internship, Apprenticeship, and Career Acceleration Programs. Did you identify with Synvia? Let's work together to improve the lives of more and more people?
João Silva
Indeed · HR
João Silva
Indeed · HR
