Description
Job Summary:
Field Service or Level 2 Support professional providing remote and on-site assistance, equipment replacement, and corporate software configuration.
Key Highlights:
1. Remote and on-site support for end users
2. Experience with Windows 11, Linux, and macOS (preferred)
3. Knowledge of VPN and M365 installation and configuration
Key Responsibilities
Remote and on-site support for end users
Physical replacement of equipment (laptops)
Secure backup and data migration
Installation and configuration of corporate software
Functional validation of the environment post-migration
Accurate incident logging and categorization
Inventory and CMDB updates
Asset management (receipt, dispatch, and return)
Logistical support for rollout activities
**Requirements:**
Technical Requirements
Minimum 3 years of experience in Field Service or Level 2 Support
**Experience with:**
Windows 11
Linux (strongly preferred)
macOS (strongly preferred)
**Installation and configuration of:**
VPN
Office Suite / M365
Corporate tools
Basic networking knowledge
Experience with ITSM tools (e.g., Jira or similar)
Experience with asset management