Junior Onboarding Analyst

Description

If you are passionate about innovation and seek to work in an agile, collaborative, and challenging environment, this could be your opportunity! For our **Implementation** team, we are seeking a professional responsible for guiding new clients through their onboarding journey, ensuring efficient activation, a consistent experience, and operations ready to scale. We seek an organized and communicative individual to manage end-to-end implementation projects, acting as the bridge between clients and internal departments (sales, support, product, and technology). Interested in this opportunity but don’t reside in Joinville/SC? No problem—we offer **remote/home office work.** **Responsibilities and duties** * Ensure agile and efficient delivery of optimal solutions to clients, focusing on successful implementation and quality of experience; * Lead kickoff meetings with new clients, aligning objectives, scope, timelines, responsibilities, and success criteria; * Ensure projects adhere to the previously defined schedule, tracking milestones and commitments across all parties; * Conduct implementation/onboarding checklists with clients, ensuring awareness of all process stages; * Work side-by-side with technical teams, translating client needs into actionable tasks, assisting with prioritization, and monitoring execution to completion; * Proactively monitor projects: identify risks, unblock pending items, request follow-ups (from clients/internal departments), and ensure deadlines and alignment; * Manage interactions via WhatsApp Business (individual chats and group chats), clarifying questions related to implementation, features, and operations; * Identify incidents/defects and improvement opportunities, proposing adjustments to the experience and/or internal processes; * Document information regarding data, procedures, business models, and other relevant account details, ensuring handover and alignment with operational departments; * Define, track, and report departmental metrics, promoting collaboration with other Asaas teams. **Requirements and qualifications** * Currently pursuing or holding a bachelor’s degree in Administration, Business, Information Technology, or related fields; * Experience managing client relationships and engaging with strategic stakeholders; * Project management experience (scope, timelines, risks, and communication across multiple departments); * Experience with CRM systems (Pipedrive, HubSpot, or similar); * Prior knowledge/experience in fintechs, payment methods, acquiring services, billing, or financial services; * Familiarity with technology solutions and digital products (e.g., e\-commerce, online services, SaaS platforms), with ability to understand integrations and operational workflows. **Additional information** **Advantages** * Intermediate English; * Project management. **Work model** * 8-hour daily workload (Monday to Friday); * CLT employment contract. **We are a Fintech**, a Payment Institution accredited by the Central Bank of Brazil, and **our purpose is to maximize business productivity through technology.** We provide a comprehensive solution for billing management, payments, receivables anticipation, and serve over 200,000 clients—including self-employed professionals, microentrepreneurs (MEI), and large enterprises. Our dream began in 2010 in Joinville/SC, and we believe the sky is not the limit for our growth. That’s why our team is now spread across many regions of Brazil! **Over 1\.000 people dream alongside Asaas—collaboratively, innovatively, efficiently, with autonomy and freedom to soar high.** Soaring high demands resources to live and work better, plus freedom to manage them. Therefore, we welcome and care for our team by offering benefits that support personal and professional growth: **For health and well-being:** We offer medical and dental coverage without co-pay, life insurance, medication purchase assistance, and physical activity support. Additionally, Neon is our partner for financial wellness, and Zenklub supports physical and mental health (we provide four free monthly therapy or nutritionist sessions). At our headquarters, we also offer *quick massage.* **For meals and family:** Our meal benefit is flexible, delivered via a Visa credit card. The balance can be used however each person prefers. At our headquarters, we offer *free food*, and for families, we provide daycare assistance, parental support programs, and extended maternity and paternity leave. **For education and growth:** Beyond a challenging and highly developmental environment, we offer an in-house training platform and education assistance covering 70% of tuition fees for undergraduate studies and language courses, as well as purchases of courses and books—ensuring our team never stops learning. **For high-quality remote work:** We offer home office allowance, work equipment, furniture allowance, and partner with WOBA so our employees can use coworking spaces across Brazil whenever desired. Explore our headquarters in Joinville/SC via **this virtual tour****!** **Extras—because the Dream Team deserves them:** We offer a birthday Day Off, Happy Hour allowance, referral bonuses for new hires, annual goal-based bonuses, a Stock Options plan, and a relaxed, no-dress-code environment!