Here, no one wears suits, ties, or dress shirts. We don’t follow meaningless norms! The environment is informal and relaxed, full of "real people." But don’t be mistaken—there’s no slacking off; the work is serious: we accomplish a lot (a LOT!), and as a result, we learn and grow faster. We aim to create genuine value for society—and to do so, we’ll transform how people replenish their homes and make the distribution chain more efficient. With this in mind, our relationship team is a\-key piece in making our customers’ experience increasingly delightful. **Responsibilities and Duties** Are you the kind of person who loves conversing, helping others, and brightening someone’s day with great service? Then this position is for you! Here, we’re looking for someone communicative, empathetic, and sparkling-eyed to join our team—a team that believes every interaction is an opportunity to delight. **Your responsibilities will include:** * Supporting customers via phone, e\-mail, chat, or WhatsApp; * Resolving inquiries and carefully and promptly logging interactions; * Routing requests to the responsible departments; * Ensuring a positive experience from start to finish! **Requirements and Qualifications** * Strong written and verbal communication skills; * Patience and empathy; * Organization and attention to detail; * A desire to delight our customers through differentiated service; **Additional Information** * This position is also open to persons with disabilities (PCD). We are the startup that has already saved over R$30 million for thousands of Brazilians and doubles in size every three months since our founding (in 2015\). In 2021, we raised approximately R$300 million across two funding rounds with exceptional investors, including José Galló (former CEO of Renner), GIC, Ariel Lambrecht (founder of 99 and Yellow), Minerva Foods, among others. We believe a better country is built by more efficient companies and by people who replace old habits with smarter choices. And that’s exactly what we work toward. Driven by this vision of a better country—and applied to the sector affecting all Brazilians: the essential consumer goods sector, commonly known as the "grocery retail sector." But forget that term: "grocery store." We are more than that. We are a replenishment system. And we aim to become Brazil’s largest and best replenishment system. That’s our dream. ***"A world where essential products arrive at your home with the same ease as water flows from the tap"*** Want to join us in this dream?
João Silva
Indeed · HR
João Silva
Indeed · HR
