INTERMITTENT USER SUPPORT TECHNICIAN

Description

Job Summary: A professional responsible for providing first- and second-level IT support, handling requests and incidents with technical proficiency and effective communication. Key Highlights: 1. First- and second-level IT support 2. Handling requests and resolving incidents 3. Technical proficiency and communication skills ***INTERMITTENT USER SUPPORT TECHNICIAN.*** * **Working Hours:** Monday to Friday, schedule dependent on activation. **Workplace Address:** South Federal Administration Sector – SAFS. Block 2, Lot 3, Adail Belmonte Building, Brasília/DF. **Employment Type:** CLT, 100% in-person. ️ **What We Are Looking For:** Education: Completed undergraduate degree; Computer Skills: Advanced; Experience: 4 years in the IT field. **Core Responsibilities (Duties/Tasks):** * Directly responsible for receiving requests via support channels and providing first-level IT user support for the National Council of the Public Ministry (CNMP). When necessary, these professionals may handle requests and resolve incidents and problems regardless of complexity, provided such activities are supported by procedures/scripts available in the knowledge base. * Directly responsible for delivering second-level IT user support for the CNMP, capable of performing more complex tasks. Must be able to support all items listed in the Service Catalog and provide in-person support to both regular and priority CNMP users, demonstrating technical proficiency and oral and written communication skills in Portuguese. **Specific Knowledge, Certificates, and Certifications Required:** ITIL training course. **Essential Personal Attributes for This Role:** * Basic understanding of public administration operations; * Basic knowledge of English; * Proficiency in both receptive and proactive customer service techniques; * Ability to express oneself clearly and concisely, both in writing and speech; * Ability to remain calm, tolerant, and professional when facing situations outside standard procedures and routines; * Adaptability to established rules and regulations. **What We Offer:** * Salary: R$ 8,64\. * Meal Allowance: R$ 39.00 per workday; * Transportation Voucher (6% employee contribution); * SESC Membership; * Life Insurance; * Others: Availability Bonus of R$ 100.00 (per activation! Valid up to 10 activations per month). Minimum Education Level: Undergraduate Degree Willingness to Travel