INTERMITTENT USER SUPPORT TECHNICIAN

Description

Job Summary: An IT technical support professional responsible for handling requests and resolving incidents in a public administration environment, with emphasis on communication and professionalism. Key Highlights: 1. IT technical support for users, including on-site assistance. 2. Handling requests of varying complexity. 3. ITIL certification and knowledge of public administration required. ***INTERMITTENT USER SUPPORT TECHNICIAN.*** * **Working Hours:** Monday to Friday, schedule dependent on activation. **Work Address:** South Federal Administration Sector – SAFS. Block 2, Lot 3, Adail Belmonte Building, Brasília/DF. **Employment Type:** CLT, fully on-site. ️ **What We Are Looking For:** Education: Completed Bachelor's degree; Computer Skills: Advanced; Experience: 4 years in IT. **Core Responsibilities (Duties/Tasks):** * Directly responsible for receiving requests via support channels and providing first-level IT user support at CNMP. When necessary, these professionals may handle service requests and resolve incidents and problems regardless of complexity, provided such activities are supported by procedures/scripts in the knowledge base. * Directly responsible for serving as second-level IT user support at CNMP, capable of performing more complex tasks. Must be able to support all items in the Service Catalog, providing on-site support to both regular and priority CNMP users, demonstrating technical proficiency and oral/written communication skills in Portuguese. **Required Specific Knowledge, Certificates, and Certifications:** ITIL certification. **Essential Personal Attributes for This Role:** * Basic understanding of how public administration operates; * Basic knowledge of English; * Proficiency in both receptive and proactive customer service techniques; * Ability to express oneself clearly and concisely, both in writing and speech; * Ability to remain calm, tolerant, and professional when facing situations outside standard procedures and routines; * Adaptability to established rules and regulations. **What We Offer:** * Salary: R$ 8,64\. * Meal Allowance: R$ 39.00 per workday; * Transportation Benefit (6% deduction); * SESC Membership; * Life Insurance; * Others: Availability Bonus of R$ 100.00 (per activation! Valid up to 10 activations per month). Minimum Education Requirement: Bachelor's Degree Willingness to Travel