Job Summary: The professional will provide technical support to users, performing installation, configuration, and maintenance of hardware, software, and networks, as well as monitoring and documenting support cases. Key Highlights: 1. Comprehensive technical support (hardware, software, networks) 2. Preventive and corrective maintenance of equipment and systems 3. Network monitoring and system updates * User Support: Provide technical support via phone, e\-mail, and in person, resolving issues and inquiries related to hardware, software, networks, and systems; * Installation and Configuration: Perform installation and configuration of operating systems, applications, and devices such as printers and scanners; * Preventive and Corrective Maintenance: Conduct diagnostics and repairs of equipment and systems to ensure proper functionality; * Network Monitoring: Monitor local network performance, identify failures, and report major issues; * Documentation: Log technical tickets, record applied solutions, and generate reports on provided support; * System Updates: Apply security updates and patches to software and operating systems. Requirements:* Minimum 4 years of experience in hardware and software installation, configuration, and administration * Experience in user support; * Knowledge of Windows, Office, systems, networks, Wi-Fi, and printers; * Problem-solving skills and ability to maintain IT environments.
João Silva
Indeed · HR
João Silva
Indeed · HR
