Field Service Analyst

Description

Job Summary: The professional will be responsible for interacting with the customer to provide technical support throughout all phases of locomotive maintenance, ensuring quality standards. Key Highlights: 1. Technical support for locomotive maintenance 2. Analysis and identification of root causes of malfunction 3. Guidance to maintenance teams and customer satisfaction **Job Description** **On-site work in São Luís, MA.** **Who will you work with?** On the MSA (Maintenance Service Agreement) team in São Luís \- Maranhão (the team supporting our operations at the customer site). **How will you make a difference?** As a member of the MSA team, you will be responsible for interacting with the customer to provide technical support throughout all maintenance phases, ensuring that WABTEC standards are met at every stage of execution. **What do we want to know about you?** * Technical degree in Mechanical or Electrotechnical Engineering, * Experience in Locomotive Maintenance, * Availability to work rotating shifts and a 2x2 schedule of 12-hour shifts, * Driver's License Category B * Intermediate English (Desirable) **What will your day-to-day look like?** * Provide on-site technical assistance for customer products, offering guidance on technical specifications and ensuring proper operation of the customer’s fleet. * Analyze damaged or malfunctioning locomotive parts, assemblies, and components to identify root causes and determine warranty coverage. * Functionally guide customer maintenance teams during warranty repairs of locomotives, preventing or minimizing operational downtime. * Support the field commissioning of new locomotives by providing initial technical support for customer operations. * Investigate root causes of non-conformities reported in products using specific problem analysis and resolution methodologies, preparing reports for customers and escalating to relevant internal departments. * Ensure customer satisfaction with technical support solutions according to defined service metrics including response time, turnaround time, performance, and quality. * Work in accordance with standardized processes, tools, and procedures related to Technical Support, contributing to their continuous improvement. * Comply with company Integrity and Compliance guidelines, as well as EHS policies and procedures. ***“A strong candidate has been identified for this position, but all interested and qualified individuals are encouraged to apply.”*** **Additional Information** **What could you accomplish in a place that puts People First?** At Wabtec, it’s not just about a job \- it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it \- for our clients and each other. If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you. **Who are we?** Wabtec is a leading global provider of equipment, systems, digital solutions, and value\-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike. Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com. **Culture powers us and the possibilities.** We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress. We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more. Need accommodation? Just let us know \- we’ve got you.