Job Summary: The professional will provide daily support to teachers and coordinators, manage the Chat Guru tool, and collaborate with departments to improve courses. Key Highlights: 1. Provide daily support to teachers and coordinators 2. Collaborate with departments to enhance courses and services 3. A dynamic, collaborative, and continuously evolving environment **ABOUT THE TEAM** You will join the Farming team, a strategic area focused on strengthening and maintaining relationships with our teachers, teaching assistants, and coordinators. Our mission is to ensure that the entire experience of these individuals — from their first contact with the institution through ongoing classroom development — is seamless, efficient, and delightful. We work closely and proactively, identifying improvement opportunities, anticipating needs, and providing constant support — always aiming to deliver a welcoming, well-organized, and high-quality journey for our faculty members. Diversity is a cornerstone of our culture. Candidates are considered for our positions without distinction based on race, color, religion, gender or gender identity, nationality, disability, sexual orientation, ancestry, or age. **YOUR RESPONSIBILITIES** * Provide daily support to course teachers and coordinators, ensuring an agile and welcoming experience; * Manage and operate the Chat Guru customer service tool, keeping workflows updated and organized; * Collaborate with departments such as Product, Sales, and Pedagogy, contributing frontline insights to improve courses and services; * Conduct and monitor teacher satisfaction surveys, analyzing data and flagging areas for improvement; * Track quality indicators related to teacher relationships, proposing data-driven and qualitatively informed improvements; * Participate in alignment meetings across company departments, contributing to process improvements; * Assist with operational and administrative tasks for the team, always prioritizing organization and efficiency. * **️ YOUR TYPICAL DAY** * Supporting teachers, coordinators, and internal teams; * Operating the ChatGuru system to ensure smooth service delivery; * Running and monitoring course satisfaction surveys; * Participating in alignment and process improvement meetings; * Assisting with administrative tasks, data controls, and Excel-based data organization; * Interacting with other teams to ensure aligned processes. **WORK TOOLS** * ChatGuru * Google Sheets * Notion * Slack * Google Workspace (Drive, Meet, Docs, etc.) Important note: Prior knowledge of all our internal tools is not required. Requirements for this position are detailed under “We are looking for someone who…”. **WE ARE LOOKING FOR SOMEONE WHO** * Is currently pursuing a degree in Administration, Engineering, Management Processes, or related fields; * Has intermediate-level Excel skills (tables, formulas, and data organization); * Demonstrates excellent verbal and written communication, interpersonal relationship skills, and organizational ability; * Is proactive, solution-oriented, and possesses an ownership mindset — enjoys solving problems and getting hands-on; * Enjoys working in a dynamic, collaborative, and continuously evolving environment. * ️ Availability for an in-person internship in São Paulo/SP at Av. Jabaquara; both offices are located very close to the subway station. **✔️ YOU’LL STAND OUT IF** * You have prior experience in customer service, support, or administrative roles; * You learn new tools and technologies easily; * You thrive in environments offering autonomy, collaboration, and continuous development. **BENEFITS AT SANAR:** Internship stipend of R$ 1\.800,00 Transportation and Meal Vouchers via Caju benefits card Life insurance; Dental plan with no copayment; Conexa Saúde: 2 therapy sessions \+ 2 online nutritionist sessions per month; Totalpass: access to gyms, studios, wellness apps, and more; Partnerships with Facio and Creditoo for payroll-deducted loan options; Discount partnerships for your professional development (OpenEnglish, FIAP, and Polytechnic School of USP); Equipment necessary to perform your job; Birthday leave.
João Silva
Indeed · HR
João Silva
Indeed · HR
