Suporte ao Cliente ID73386

Description

**About the role** We are looking for a **Client Support Specialist** to deliver outstanding support to assessment clients of a higher education SaaS platform, primarily through email and ticketing with occasional virtual conferencing. You will develop expert\-level knowledge of the platform to efficiently resolve client issues, maintain accurate support records, and serve as a client advocate in cross\-functional escalations. The role is ideal for someone with SaaS, higher education, or EdTech experience who thrives in a fast\-paced, self\-directed environment. **What you will do** * Deliver outstanding support to assessment clients through email, ticket updates, and virtual conferencing; * Create and maintain strong client relationships; * Gain expert\-level knowledge of the assessment platform to efficiently and effectively solve client problems; * Create and maintain accurate records of client interactions through the support platform; * Evaluate, recommend, and test platform changes to improve client adoption and satisfaction; * Collaborate with cross\-functional teams on escalated requests and serve as a client advocate. **Must haves** * Bachelor’s degree from an accredited institution; * **1\+ years of experience** in a similar support role; * Previous experience in a SaaS company, higher education, or EdTech; * Energetic and eager to take initiative in a fast\-paced and changing environment; * Strong interpersonal, verbal, written communication, and time management skills; * Ability to quickly gain expertise with complex technology; * Ability to interact and work effectively with multiple team members; * Ability to initiate and complete tasks independently without close supervision; * Ability to prioritize multiple tasks without compromising quality; * Upper\-intermediate English level. **Nice to haves** * Inquisitive attitude and strong research skills; * Prior experience in a start\-up environment; * Analytical mindset and ability to think on the fly; * Experience with tools such as **Excel**, **PowerPoint**, **Google Suite**, **Jira**, and search engine navigation. **Perks and benefits** * **Professional growth:** Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps. * **Competitive compensation:** We match your ever\-growing skills, talent, and contributions with competitive USD\-based compensation and budgets for education, fitness, and team activities. * **A selection of exciting projects:** Join projects with modern solutions development and top\-tier clients that include Fortune 500 enterprises and leading product brands. * **Flextime:** Tailor your schedule for an optimal work\-life balance, by having the options of working from home and going to the office, whatever makes you the happiest and most productive. Job Type: Full\-time Work Location: Remote