Customer Support

Description

Job Summary: We are seeking a Support Representative to interact with customers, answer questions, and assist with the Cartpanda platform in a rapidly evolving technological environment. Key Highlights: 1. Humanized, agile, and efficient customer support. 2. Becoming a platform expert on Cartpanda. 3. 100% remote work with freedom and interaction. Cartpanda is a complete solution for those looking to launch their own business. Our proposition is to consolidate everything into one place: online store, checkout, and payments. We are building an environment where everyone can compete with "the giants" by offering our users a comprehensive set of easily accessible tools. We believe that digital entrepreneurship doesn’t have to be complicated—and we’re here to prove it. We are a 100% remote company with team members spread across the globe. This means you have the freedom to work directly from your home (or wherever you feel most comfortable). We maintain a virtual office where all team members interact, making the Cartpanda work experience lighter and more interactive. You get all the benefits of a conventional office combined with the comfort of working from home. As part of our expansion and growth strategy, we are seeking a new Support Representative! You will interact directly with our current and prospective customers, answering questions about the platform and assisting with any existing issues. Our platform evolves rapidly; it’s essential to enjoy technology and be willing to learn continuously, growing alongside the company. **Responsibilities and Duties** * Initial contact with **Cartpanda** customers and potential customers * Delivering humanized, agile, and efficient support, ensuring clear and objective communication. * Analyzing customer-reported questions and difficulties, identifying root causes of problems. * Providing detailed instructions and customized solutions for each case. * Becoming a platform expert on **Cartpanda**, understanding its features and applications. * Identifying possible bugs or failures and escalating them to the technical team while tracking issue resolution. **Requirements and Qualifications** * **Strong communication and writing skills** – adhering to Portuguese language rules * **Commitment and organization** – ability to manage tasks efficiently, ensuring agile and accurate support. * **Calmness and courtesy in interactions** – ability to handle customers in diverse situations while maintaining courtesy and professionalism, even under pressure. * **Adaptability to remote work** – self-discipline to manage schedules and tasks without direct supervision, ensuring productivity and support quality. * **Suitable work environment** – a quiet and organized space, equipped with a laptop/computer and stable internet connection to ensure efficient support. * **Teamwork capability** – ease of collaborating with colleagues and sharing information to improve customer experience and team efficiency. * **Affinity with technology** – ability to quickly learn and operate new customer support tools and systems. * **Capacity for continuous learning** – curiosity and initiative to acquire new knowledge and keep up with platform and e-commerce sector updates. **Additional Information** Position: Customer Support I Salary: R$ 2\.352,09 Workload: 40 hours/week Benefits (no payroll deductions): * R$ 700.00 VA/VR on Flash card; * Sul América Health Plan with no co-payment; * Life insurance. Brazil’s leading digital commerce platform. Cartpanda offers a complete ecosystem of stores, checkout, and payments to help merchants across Brazil—and the world—**get started more easily and scale their sales the right way!** Cartpanda was founded in 2020 with the mission of transforming the online shopping experience through a system that is both intuitive and powerful. Within just one year, our team grew from a small dedicated group of 3 people to an ambitious startup with over 60 employees—and we aim to expand even further! We are growing—but our bold goal is to become **Brazil’s largest digital commerce platform.** Cartpanda is “remote-first.” That is, everyone here works remotely. However, this doesn’t mean we never see each other! Multiple times per year, we hold in-person gatherings to collaborate and have fun. Location: The Internet Vision: To become the largest (and best) digital commerce platform in Brazil **Join this journey! Apply to our selection process.**