Customer Service Agent

Description

Job Purpose The employee provides e-commerce customer service through various channels, interacting with customers via phone calls, chat, etc. This position supports customer service and resolves routine issues, including critical cases and escalations related to products or services. Competency/Skill – Negotiator, empathetic, and human-centered. Able to communicate openly and respectfully, seeking solutions that meet the interests of all parties involved. Uses empathy to welcome customers and provide them with an experience of being welcomed, heard, and valued. Effective written and verbal communication. Uses clear and accurate communication to respond to and support customers’ inquiries via chat, email, or voice. Dynamic with logical reasoning. Adapts quickly to changes, is flexible, proactive, and thinks structurally to solve problems clearly. Computer and other technology proficiency. Comfortable working with systems and technology. Familiar and comfortable interacting with and understanding, at a user level, content used on social networks and media. Multitasking ability and flexibility to change. Capable of performing multiple tasks simultaneously and adapting to changes required in daily work routines. Teamwork and independent work ability. Oriented toward teamwork, as this is one of the daily job requirements. What we seek: Completed high school education Minimum age of 18 years Experience in customer service via chat or email Strong verbal communication skills without linguistic impairments Good typing speed, proficiency with simultaneous systems, and familiarity with technology At least 6 months to 1 year of experience Compensation: R$1.800,00 – R$2.200,00 per month Benefits: * Childcare allowance * Life insurance * Meal allowance * Food voucher Work location: On-site