CUSTOMER SERVICE AGENT - CREDSYSTEM

Description

Job Summary: Customer service, information registration in system, support and clarification of inquiries, and deadline tracking, with focus on targets. Key Highlights: 1. Opportunity for first job or new opportunity 2. No experience required 3. Focus on customer service and satisfaction CALL CENTER OPERATOR – Looking for your first job or a new opportunity? This position is ideal for you! Location: Mogi das Cruzes **Shift: 8:00 AM to 2:20 PM; 10:00 AM to 4:20 PM; 12:00 PM to 6:20 PM** Employment Type: CLT – Permanent Salary: BRL 1,621.00 \+ benefits ✅ Requirements Completed high school Minimum age: 18 years No experience required Availability for afternoon shift Responsibilities Customer service Information registration in system Support and clarification of inquiries PRIMARY JOB OBJECTIVE: Serve customers by clarifying inquiries and providing information about products and services, in accordance with company-established procedures; Communicate and negotiate with end customers, following defined service standards and scripts; Perform technical procedures as requested via e\-mail and/or phone; Record interactions in the system, describing actions taken, ensuring correct classification, tabulation, and assignment of priority level, criticality, and severity of requests. Monitor and track internal departments’ adherence to deadlines and actions related to customer requests; Ensure security and confidentiality of operational system access passwords; Comply with company administrative rules and procedures; Maintain confidentiality regarding information and matters related to performed activities; Focus on achieving and exceeding established targets while adhering to defined quality standards. REQUIREMENTS * Minimum Education: High School (Secondary Education) * Basic computer skills (Microsoft Office Suite) * Availability to work on a 6x1 rotating schedule (Saturdays or Sundays) * Work location: César de Souza, Mogi das Cruzes \- SP * Employment type: Permanent – CLT * Professional field and specialization: Telemarketing \- Telemarketing / Call Center Interview link: https://teams.microsoft.com/meet/22908622661438?p\=S82MHC4bqAextl6vO7 Due to the large number of customers and services we provide, positions are available for first-time job seekers Minimum Education: High School (Secondary Education) Desired Qualification: * High School (Secondary Education) * Meal Allowance * Dental Plan * Language School Plan * University Plan * Childcare Assistance * Medical Assistance * Transportation Allowance