We are looking for a **Complaints Assistant** to receive, resolve, and follow up on customer complaints registered through the company’s various channels (both public and internal), as well as identify relevant internal or external departments that may contribute to handling each complaint. If you are an attentive professional who delights customers and possesses a strong sense of ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Update departmental performance indicators when required; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when necessary; * Perform other duties related to this position, according to departmental needs and leadership direction; * Receive, monitor, and resolve customer complaints registered via the company’s various channels (both public and internal), through inbound or outbound calls, as well as virtual means; * Identify relevant internal or external departments that may assist in resolving complaints; * Proactively address problems and achieve departmental goals; * Respond to complaints received through public channels, following channel-specific criteria; * Register complaints, open protocols, and complete entries in systems related to the complaints department; * Stay updated on the company’s new processes; * Be open to completing necessary courses and training to optimize job performance. **Requirements and qualifications** * Completed high school education; * Minimum 6 months’ experience in customer service; * Intermediate typing speed; * Intermediate written and verbal communication skills; * Proficiency with Google tools (Sheets, Docs). **Additional information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A horizontal and vertical workplace—meaning you are the protagonist of your own career!; * Meal allowance (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * Dependent PCD Assistance; * Payroll-deductible loan (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at higher education institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in the city of Pereiro, in the interior of Ceará State. We were founded with the goal of **providing high-quality internet at affordable prices to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—and actively contributing to digital transformation in Brazil.
João Silva
Indeed · HR
João Silva
Indeed · HR
