Technical Assistant

Description

To ensure our customers have the best possible experience with our services, we have two key teams: Engineering and Customer Service. The Engineering team is responsible for exploring new technologies, planning the telecommunications network, and driving technological expansion across our products and infrastructure. The Customer Service team ensures fast, high-quality repair, installation, and maintenance of B2B and B2C services across fixed-line, mobile, and TV networks. Through consistent project execution and strategic planning, we implement technological evolution within the company, enhancing network capacity. Want to join this team? Then come aboard! We are part of Telefônica Group, Brazil’s leading telecommunications company. Our purpose is to **Digitalize to Bring People, Businesses, and Society Closer**, building a more connected nation and transforming the lives of Brazilians. We strive to expand our customers’ autonomy, personalization, and real-time decision-making — placing them firmly in control of their digital lives, with security and reliability — all delivered with the quality only Vivo can provide. To make this possible, we lead a digital transformation process and are revolutionizing our company from within. Agile methodologies have been implemented enterprise-wide, enabling us to connect with the most innovative and collaborative ways of working. We foster a diverse and inclusive environment that stimulates creativity, drives innovation, and increases engagement. At Vivo, culture is the force that transforms strategy into action. We are driven by **Purple Passion** — our unique ability to envision, execute, and overcome barriers with entrepreneurial courage, anticipating trends and building a future we’re proud of. This energy connects diversity, innovation, and sustainability, turning purpose into impact through technology and its infinite possibilities. To embody this essence, we seek people who embrace our five core Passions — behaviors reflecting who we are and how we make a difference: "The customer’s time is now": immediately address what truly matters to the customer. "People are our best technology": adopt a constructive attitude, collaborate, and trust your connections. "Curiosity pays off": act courageously, test new ideas, and learn from every discovery. "It can be simpler": get straight to the point, solve with those who matter, and simplify the path. "Results are my responsibility": own your actions and outcomes, recognizing that omissions also create impact. We believe diversity — in people, experiences, cultures, behaviors, skills, and attitudes — is a competitive advantage that reflects the society we live in. We maintain a robust internal program anchored on five pillars: Gender, LGBTI\+, Race, Persons with Disabilities (PcD), and 50\+, ensuring a more inclusive culture and a more diverse, representative workplace. As a technology company inspired by diversity and innovation, we offer space for everyone, supporting and embracing differences. We believe the path to delivering the best experience for our customers begins with providing an outstanding experience for our employees. **Responsibilities and Duties** Ability to work under pressure and adapt to a dynamic, constantly evolving environment and market; * Strong interpersonal skills and ability to work effectively within diverse teams while actively applying Vivo Management principles. * Experience managing both internal and outsourced teams; * Organizing routines and processes; * Capacity for self-management; * High adaptability, critical thinking, analytical reasoning, leadership, initiative, creativity, strong communication, and interpersonal skills; * Manage/execute large-scale demands (Goals vs. Deliverables) related to productivity, efficiency, and deadlines set by the company — delivering results with excellence. * Execute/ensure/comply with field and office technical and systemic procedures, striving for excellence in customer service; * Immediate response to escalations from customers, social media, or executive requests — prioritizing customer service; * Facilitate/collaborate/develop technical solutions together with other departments to enhance customer experience and improve corporate performance in service delivery. **Requirements and Qualifications** These items will be advantageous in this selection process: * Knowledge of data extraction and analysis. * Completed undergraduate degree and/or currently enrolled. **PowerPoint (PPT)**: * Creation and editing of professional presentations * Slide organization for meetings, events, and technical presentations * Use of layouts, images, charts, and basic animations * Support for live and corporate presentations **Excel**: * Basic to intermediate level * Filling, organizing, and managing spreadsheets * Using filters and simple formulas **Word**: * Drafting and formatting documents and reports **Outlook**: * Sending and organizing emails * Scheduling meetings and managing calendars **Additional Information** Additional information. GUPY\- External Job Posting See what we offer\* you: At Vivo, we spare no effort in supporting and valuing our employees. These aren’t just excellent benefits — they’re also flexible. * Choose the ideal benefit for you and your dependents via a digital platform offering multiple categories: Gym memberships, Meal Vouchers (VR), Food Vouchers (VA), Pharmacy Assistance, Medical Coverage, Dental Coverage, and Life Insurance; * Corporate mobile phone. Yes — a brand-new smartphone for you! * Unlimited voice and data plan! Yes — unlimited! With Vivo’s top-rated mobile network, now even faster with Vivo’s 5G! * An exclusive Vivo offer with special discounts on landline, broadband, TV, and apps; * Eligibility for annual Bonus or Profit-Sharing Plan (PPR); * Plan your future through our Private Pension Plan; * Have children? You’ll receive a subsidy to help cover school, daycare, or nanny expenses; * Work in an environment that respects your personality, your dress style, your way of being — and where you can be authentically yourself. \#VemdeVocê * Work remotely up to two days per week. \#Mobility * Enjoy schedule flexibility; * Take a day off (Day Off) to celebrate your birthday; * Participate in one of the largest corporate volunteer programs to help transform the world; * Access our Educational Development Program, offering partnerships with educational institutions at discounted rates, certifications, and online courses. * Accelerate your career through our Internal Recruitment Program — in Brazil or abroad, as we operate in over 17 countries! \#VivoMinhaCarreira * Benefit from numerous initiatives designed to improve your physical, emotional, and social well-being! Here, we have \#VivoBemEstar, encouraging our team to adopt healthy habits and enjoy a higher quality of life! Available to our employees: nutritionist consultations, psychologists, social workers, telemedicine, and much more! * All our job openings are open to persons with disabilities and/or rehabilitated individuals. We uphold a culture that values diversity, differences, and individual potential! \#VivoDiversidade \#VemPraVivo We are part of Telefônica Group, Brazil’s leading telecommunications company. Our purpose is to **Digitalize to Bring People Closer** — connecting individuals, businesses, and society as a whole, building a more connected nation and transforming the lives of Brazilians. We strive to expand our customers’ autonomy, personalization, and real-time decision-making — placing them firmly in control of their digital lives, with security and reliability — all delivered with the quality only Vivo can provide. To make this possible, we lead a digital transformation process and are revolutionizing our company from within. Agile methodologies have been implemented enterprise-wide, enabling us to connect with the most innovative and collaborative ways of working. We foster a diverse and inclusive environment that stimulates creativity, drives innovation, and increases engagement. At Vivo, culture is the force that transforms strategy into action. We are driven by **Purple Passion** — our unique ability to envision, execute, and overcome barriers with entrepreneurial courage, anticipating trends and building a future we’re proud of. This energy connects diversity, innovation, and sustainability, turning purpose into impact through technology and its infinite possibilities. **To embody this essence, we seek people who embrace our five core Passions** — behaviors reflecting who we are and how we make a difference: * **"The customer’s time is now"**: immediately address what truly matters to the customer. * **"People are our best technology"**: adopt a constructive attitude, collaborate, and trust your connections. * **"Curiosity pays off"**: act courageously, test new ideas, and learn from every discovery. * **"It can be simpler"**: get straight to the point, solve with those who matter, and simplify the path. * **"Results are my responsibility"**: own your actions and outcomes, recognizing that omissions also create impact. We believe **diversity** — in people, experiences, cultures, behaviors, skills, and attitudes — is a competitive advantage that reflects the society we live in. We maintain a robust internal program anchored on five pillars: Gender, LGBTI\+, Race, Persons with Disabilities (PcD), and 50\+, ensuring a more inclusive culture and a more diverse, representative workplace. We are a **technology company**, inspired by diversity and **innovation**, offering space for everyone, supporting and embracing differences. We believe the path to delivering the best experience for our customers begins with providing an outstanding experience for our employees. **\#VemPraVivo**