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Job Summary: This role involves providing customer service via chat and phone, managing appointments, clarifying doubts, handling complaints, and ensuring cordial and efficient service. Key Highlights: 1. Multichannel customer support: chat, phone, and WhatsApp 2. Focus on customer experience and problem resolution 3. Organization and autonomy in task prioritization **JOB RESPONSIBILITIES** * Provide initial customer support via chat, identifying and directing the customer's request; * Prioritize incoming phone calls, initiating voice-based support and, when necessary, concluding the interaction via WhatsApp, always accurately recording all information; * Schedule, reschedule, and cancel appointments and exams with attention to detail; Sell exams and send quotations clearly and promptly; * Clarify questions regarding services, professionals, and clinic offerings; * Serve returning customers attentively and promptly, including prescription requests and follow-up appointments; * Handle complaints empathetically and professionally; * Ensure courteous, efficient, and clinic-standard-compliant service; * Follow established service workflows and internal team procedures; * Maintain proper organization and accurate records of all interactions. **REQUIREMENTS / SKILLS AND PREFERENCES:** Strong communication skills, both written and verbal; Agility, attention to detail, and organizational ability; Autonomous and responsible task prioritization; Empathy, patience, and professional demeanor; Flexibility, adaptability, and ability to handle unexpected situations; Proactivity and initiative in daily tasks; Ability to manage multiple simultaneous requests; Preference: Experience in customer service within clinics or medical offices; Preference: Familiarity with our customer service systems; Preference: Calm, solution-oriented, and efficient profile under pressure. Working Hours: Monday to Friday: 12:48 PM to 9:00 PM, with a 1-hour lunch break Saturday: 8:00 AM to 12:00 PM
