Job Summary: Administrative intern to provide customer service and support, managing interactions and requests to ensure customer satisfaction. Key Highlights: 1. Customer service via phone, email, and WhatsApp 2. Clarification of questions regarding products and services 3. Support in tracking and resolving customer requests **Internship Position – Undergraduate Program in Administration** Course: Administration (from the 1st semester onward) Schedule: Monday to Friday, from 9:00 AM to 4:00 PM (with a 1-hour break) Internship Stipend: R$ 1,200.00 Transportation Allowance: R$ 8.40 per day Location: Residencial Esperança – Caçapava – SP Responsibilities: * Courteous customer service via phone, email, and WhatsApp. * Clarification of questions regarding products, services, prices, and payment terms. * Recording complaints, suggestions, and compliments in the system. * Support in tracking and resolving customer requests. * Forwarding requests to the responsible departments. * Monitoring response deadlines and providing feedback to customers. * Organizing and archiving customer service records. * Updating customer registrations and information. * Assisting in drafting customer service responses and messages. * Monitoring customer satisfaction surveys. * Assisting in preparing simple customer service reports. * Supporting the organization of the customer service environment. Job Type: Internship Contract Duration: 12 months Payment: R$1,200.00 per month Benefits: * Transportation voucher Work Location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
