Systems Support Analyst

Description

We are looking for a professional to act as a partner of Brivia. We are an ecosystem specialized in brand transformation, helping our clients overcome challenges in digital transformation, technology, and marketing. To achieve this, we constantly seek to expand our capabilities by bringing together the best specialists across various fields. Brivia_Group wants to leverage your talent to further strengthen our digital transformation ecosystem! **Requirements:** * Provide technical support and resolve requests via phone, email, and chat for corporate systems. * Monitor and track support tickets from initiation to closure, ensuring service quality. * Identify opportunities to improve systems and support processes. * Document procedures, support workflows, and user/ team support materials. * Provide user support, ensuring clear, concise, and efficient communication. **Qualifications:** **Academic Background:** * Bachelor's degree in Information Technology, Information Systems, Computer Science, Systems Engineering, or related fields (completed or in progress). **Technical Requirements:** * Knowledge of operating systems, networks, and corporate software. * Ability to quickly learn and adapt to new technologies and systems. * Strong analytical skills for problem identification and resolution. * Excellent verbal and written communication skills. * Prior experience in technical support activities will be considered a plus. **Advantages:** * Knowledge of SharePoint. * English proficiency for reading, writing, and speaking. * Previous experience in end-user support and corporate systems support. * Experience in process documentation and creation of support materials. * Courses and certifications related to technical support, infrastructure, ITIL, or customer service. **Additional Information:** * Contract type: PJ (active CNPJ required). * Personal equipment required. * Remote work model. * Professionals located in Greater São Paulo must be available to attend the office once per month. * Professionals residing outside Greater São Paulo may work 100% remotely. * Project duration: initial estimate of 12 months. * Expected start date: June/2026. Join a dynamic ecosystem and be part of the market revolution!