Solution Architect (Remote)

Description

We are looking for an expert **Solutions Architect** to join our technical-commercial team. If you effortlessly bridge the gap between lines of code and executive presentations, are passionate about designing innovative Customer Experience (CX) solutions, and love supporting business teams in unlocking the potential of major accounts, this role is for you! In this role, you will serve as the strategic bridge between our product ecosystem and customer needs. You will be responsible for designing complex architectures, leading commercial proposals, and acting as the primary consultative support point for our internal sales teams and franchise channels—including international initiatives. **Responsibilities and Duties** **Your challenges to make a difference and grow within this team:** * Design communication and CX solutions natively using the Zenvia portfolio, integrating multiple channels such as WhatsApp (Business API), Web Widget, SMS, RCS, email, and others; * Develop complex technical proposals, define scopes for customized projects, and participate in strategic meetings with mid-to-large-sized clients to enable and accelerate sales; * Resolve complex technical questions and occasionally support internal sales teams and our franchise network by translating architectural concepts into clear, business-oriented value propositions; * Manage and prioritize diverse demands, navigating agilely across multiple simultaneous client projects and internal initiatives; * Support teams and clients across Latin America and other global regions. **Requirements and Qualifications** **The Humanz profile we seek:** * Proven track record as a Solutions Architect or Sales Engineer, with at least 5 years of experience in SaaS companies; * In-depth hands-on experience designing and implementing *Service Desk*, CRM, or multichannel customer service platforms; * Advanced knowledge of architecture and behavior of channels such as WhatsApp (Meta’s policies, message templates, opt-in/opt-out rules), Web Widget (customizations, tags, site chat integration), and other conversational channels; * Demonstrated advanced experience designing API-based architectures (RESTful APIs), consuming/configuring webhooks, and building complex real-time data flows; * Solid expertise in designing Chatbot workflows (decision trees, rules, NLP/NLU) and practical application of Generative Artificial Intelligence (LLMs, prompt engineering, model integrations) focused on customer experience; * Technical proficiency using tools like Postman or Insomnia for load testing, webhook request simulations, and API payload validation; * Advanced knowledge and proven ability to read, interpret, and troubleshoot code in languages such as JavaScript, Python, or similar; * Practical experience building integration workflows using *no-code/low-code* tools (e.g., n8n, Zapier, Make, etc.); * Advanced or fluent English and Spanish (essential for communicating with and supporting internal teams and international clients). **Nice-to-have (Differentiators):** * Certifications or strong hands-on experience with leading Cloud providers (AWS, Azure, or GCP); * Familiarity with tools for designing integration topologies and documenting APIs (e.g., Miro, Swagger, Confluence, Lucidchart); * Awareness of information security best practices applied to data integrations and handling sensitive customer data. **Additional Information** We are a technology company developing Zenvia Customer Cloud—a comprehensive AI-powered solution—designed to revolutionize the customer experience across every stage of the journey, from acquisition through post-sales. If you’ve ever interacted with a chatbot, received support via social media, or completed a purchase over WhatsApp, our solution powered it. We operate across multiple countries in Latin America, serving over 10,000 customers. **Why Zenvia is a great place to work:** * We are fully remote, with flexible working hours. * Zenvia Care is our benefits program designed for you and your family. * Healthcare: health and dental plans with no copay for employees, plus optional dependent coverage; life insurance; telemedicine; access to medical specialists. * Wellness care: birthday day off; Gympass; free sports coaching, nutritional counseling, and telepsychology—for you and your dependents. * Parental care: extended maternity and paternity leave; pregnancy monitoring support; childcare allowance up to 71 months. * Remote Care: relocation policy for temporary moves; R$1,500.00 to assist with home office equipment; monthly remote work allowance of R$250.00—with R$50.00 optionally allocated toward Private Pension; Alelo Tudo benefit of R$988.00 for meal/food vouchers or flexible benefits; partnership with Woba for coworking spaces across Brazil. * Career development: internal mobility program; access to a Learning Hub to foster your growth and help you shape your career path at ZENVIA. * Profit-sharing—because you helped build it. * Direct connection with colleagues from other countries and an informal work environment where knowledge is shared, collaboration thrives, and everyone learns together. * Transparency, open dialogue, and psychological safety—so each person can truly be themselves. **Join us as a HUMANZ** To us, people are unique. A HUMANZ understands, respects, and learns from differences and individualities; sets clear goals; enjoys the journey; and delivers results—as one unified team. We make mistakes, celebrate wins, and learn together. We seek professionals who challenge the status quo, discard excuses, and drive things forward—because we empower people to unlock their true potential and achieve peak performance. At ZENVIA, everyone is respected. Within the ZENVIA World, you’ll develop and apply your core capabilities while staying authentic. All of this with humor, lightness, empathy—and above all, respect for others. And we’re building a strong team to contribute to our aspiration of becoming the global leader in customer experience communications. We want the best talent on our teams, sharing our collaborative environment where everyone grows and develops together. Join ZENVIA! ZENVIA. By Humanz for Humans. We seek diverse talent across our teams—sharing learnings and evolving together—to build a collaborative environment with autonomy and respect. **We are fully remote and offer flexible working hours. Join us as a Humanz!** As humans, we’re fascinated by technological innovations because they allow us to explore our territory in new and unexpected ways. Now, as Humanz (how we refer to our employees), we believe human evolution must advance hand-in-hand with technological progress and artificial intelligence—to shape a new world of experiences. In the ZENVIA World, we’re curious, we breathe innovation, and we aim to lead necessary change—building a place where you can be authentically yourself, free from constraints, with lightness and respect for individual differences and diversity. We enjoy the journey and deliver extraordinary results—as one unified team. We believe people are unique, and each of us has the potential to continuously develop our capabilities and learn. **We make mistakes, we succeed, and we evolve together.** If you want to be part of this story, **ZENVIA** is the place for you. Our purpose is to **shape a new world of experiences**, making interactions with our customers’ brands more personal, engaging, and seamless—through faster, more strategic, and more efficient interactions.