**Key Responsibilities** * Liaison and support: Serve as the primary point of contact between Front teams (Sales, Customer Service, and Marketing) and Strategy/Systems departments. * Training and enablement: Organize and deliver training sessions, bootcamps, and \"War Room\" sessions to disseminate new processes or tools. * Operations asset creation: Develop supporting materials such as one-pagers, battle cards, playbooks, and practical guides. * Funnel and process management: Monitor sales and operational funnels to ensure data accuracy and adherence to defined processes. * Continuous improvement: Collect user feedback, identify bottlenecks, resolve isolated bugs, and propose improvements to system implementation owners. * Reporting: Create and manage reports, dashboards, and performance dashboards for leadership to monitor team performance. **Desired Qualifications — Non-Mandatory** * Education: Bachelor’s degree (completed or in progress) in Economics, Business Administration, Engineering, Marketing, IT, or related fields. * Operations knowledge: Basic understanding of sales processes (sales funnel, CRM, conversion metrics) and/or customer service operations. * CRM tools: Prior experience with CRM systems (HubSpot is a strong plus). * Data analysis: Intermediate proficiency in Excel or Google Sheets for data manipulation and report generation. * Basic programming logic or familiarity with coding (SQL, Python, etc.). * Prior experience in Sales Ops, CS Ops, or Marketing Ops, or direct involvement in one or more of these areas.
João Silva
Indeed · HR
João Silva
Indeed · HR
