Junior Customer Success Analyst

Description

At TecnoSpeed, the **CUSTOMER SUCCESS ANALYST** will be responsible for ensuring that customers achieve their desired outcomes through TecnoSpeed’s products and services, managing the customer portfolio and fostering business generation. If you wish to work in **Customer Success**, are curious, eager to learn, and dream of contributing to an innovative company that simplifies developers’ lives, we want to meet you! At TecnoSpeed, we believe diverse perspectives enrich our team. We encourage you to apply confidently and join our mission to transform our customers’ lives. **Responsibilities and Duties** **You will be responsible for:** #### **Process and Tool Proficiency** * Deepen your understanding of the company’s processes and products. * Master the specific tools required to perform the Customer Success role. #### **Customer Relationship Management and Development** * Monitor and nurture relationships with customers. * Encourage customers to use our products and progress along their usage journey. #### **Translating Needs into Improvements** * Identify and translate customer needs into opportunities for product or service improvement. #### **Customer Data and Behavior Analysis** * Analyze data to understand the behavior of the customer portfolio. #### **Customer Success Strategies** * Contribute to designing and disseminating customer success strategies. #### **Performance Communication to Operations** * Formally report portfolio performance metrics to operations teams. #### **Continuous Improvement and Reduction of Repetitive Support Requests** * Suggest and implement process and workflow improvements to avoid repetitive support interactions and increase operational efficiency. Challenging? Don’t worry!!! We have a highly collaborative team that shares knowledge to support you. Additionally, our Corporate University supports your professional growth. Interested? Then register now. **Requirements and Qualifications** **To carry out daily activities, you must have:** * Prior experience in **Customer Success** or related fields, demonstrating the ability to build and manage customer relationships. * Completed or ongoing degree in Technology, Business Administration, Marketing, Business, or related fields. * Familiarity with CRM tools such as Salesforce for customer management and tracking. * Proficiency in productivity tools such as Google Workspace (Docs, Sheets, Slides, Calendar), as well as customer support platforms. * Experience in SaaS environments is valuable. * Basic understanding of APIs and software. *More important than your background is your desire to learn and grow within a dynamic and innovative environment.* **What Would Be a Differentiator** Although not mandatory, the following knowledge and experience may add further value to our team: * Certifications or courses in **Customer Success**, demonstrating commitment to continuous improvement. * Data and KPI analysis skills, supporting strategic insight identification. * Knowledge of marketing and sales, assisting in building integrated customer engagement strategies. * Experience with financial or tax solutions—especially electronic fiscal documents such as NF\-e and similar models. *If you possess some of these skills, bring your expertise—we’ll achieve incredible results together!* **Expected Behavioral Competencies:** * **Work Management:** Ability to prioritize tasks and handle concurrent demands, ensuring efficient delivery of results in a dynamic environment. * **Emotional Intelligence:** Skill in handling challenging situations, maintaining composure, and building positive relationships with customers and colleagues. * **Clear and Empathetic Communication:** Ability to convey information objectively and engage customers, adapting communication style to different profiles and contexts. * **Customer Focus:** Commitment to delivering customer value, placing customer needs at the center of actions and identifying improvement opportunities. * **Innovation and Proactivity:** Proactive identification of challenges and proposal of creative solutions to enhance customer experience and business outcomes. * **Collaboration:** Willingness to synergize with other departments, promoting knowledge exchange and cooperation. * **Continuous Learning Aptitude:** Interest in staying updated, seeking new practices, tools, and knowledge to improve job performance. * **Results Orientation:** Motivation to achieve and exceed goals, balancing quality and agility in task delivery. *These competencies are critical to success in this role.* **Additional Information** **Benefits** **CLT Employment Model** **Flexible Schedule**, with a 40-hour weekly workload (core hours from 9 AM to 5 PM), enabling better work–life balance. **Remote Work (Home Office)** so you can work comfortably and productively. **Home Office Allowance**, ensuring you have the necessary resources to perform your duties remotely. **Professional Development**, including our Corporate University, Development Paths, Career Plans, Individual Development Plans (IDPs), continuous training, and constructive feedback. **Career Investment**, with access to courses, certifications, and support for professional growth. **Flexible Benefits Card.** **Co-payment Health Plan**, with Unimed or PAM options, offering convenient payroll or flexible card deductions. **Co-payment Dental Plan**, covered by Odontoprev, providing affordable dental care benefits. **Amar.Elo Program**, featuring weekly content on mental and emotional health to support your work–life balance. **Mental Health Support**, including accessible online therapy with exclusive pricing. **Premium Equipment**, ensuring you have top-tier tools for high-quality performance. **Special Birthday Gift**, celebrating your special day with us! **Mixtra** (benefits program and Gympass) **Happy Hours, Celebrations, and Recognition**, fostering team cohesion and appreciation. **Award-Winning Management**: Join a company recognized for its exclusive management practices, with awards including GPTW, CMMI, FIA Employee Experience, innovation, and agility. *At TecnoSpeed, we invest in you—in your growth and your well-being—join us!* **Developing people is our primary fuel.** Developing people is our greatest fuel. Teamwork, pursuit of learning, and quality delivery are TecnoSpeed’s essence. But do you know what results from this people-focused approach? We rank among the **TOP 7 Best Companies to Work for in Brazil** (medium-sized companies) and the **TOP 50 in Latin America**, according to GPTW. Moreover, for the second consecutive year, we secured the **1ST PLACE** in the medium-sized companies category of GPTW PR 2024. In addition, for the fourth consecutive year, we were recognized as **THE BEST PLACE TO WORK** in the technology sector, per the **FIA Employee Experience (FEEx) 2024** survey. We also proudly received the **PNI \- National Innovation Award**, in the Project Management category, and began the year as one of the **500 fastest-growing companies in the Americas**, according to the British magazine **Financial Times** (where only 19 Brazilian companies made the list!). Ah—and all this with **just 20 years of history**. **YOUR SPECIAL SAUCE IN PRACTICE** The Special Sauce reflects TecnoSpeed’s way of being—we apply our unique “seasoning” across every area of our company. And here’s the best part: although it’s our differentiator, it’s not secret! Here are the ingredients: * Proactivity: go beyond expectations—surprise and delight. * Collaboration: always help your colleague when possible—go beyond your role! * Knowledge: learn and teach something new every day! * Trust: essentially, the foundation of our team. Do these principles resonate with you? Then come closer—we’d love to talk. **WE’RE WAITING FOR YOU** See how our culture is ready to develop your potential? We’re a results-driven machine. Bring your experience, dedication, and focus to TecnoSpeed. LET’S START A SUCCESSFUL PARTNERSHIP **HAVE QUESTIONS ABOUT OUR RECRUITMENT PROCESS?** Check out our FAQ Frequently Asked Questions about our Recruitment Process—we’ve prepared it to answer your questions.