At Hitss, innovation is our fuel, curiosity is our engine, and respect for the customer is our compass. If you are driven by a passion to create disruptive technological solutions, if you constantly seek challenges that push the boundaries of what is possible, and if you believe putting the customer first is the key to success, then you are in the right place. We want people who stand out, think outside the box, and are willing to explore new horizons. Here, every idea is valued, every question is encouraged, and every challenge is embraced as an opportunity for learning and growth. Join us and become part of a vibrant culture where innovation is fueled by relentless curiosity and where respect for the customer permeates all our actions. Here, you will have the freedom to explore your skills, collaborate with brilliant minds, and shape the future of technology. If you are ready to join a company that believes talent is the key to success, submit your resume and join our team. We look forward to meeting you and jointly driving the next generation of technological solutions. **Come be a Hit!** **Responsibilities and Duties** * Coordinate services, requests, projects, and ticket queue workflows, ensuring quality and full functionality across operational areas; * Supervise team performance, delegate responsibilities, monitor performance, implement corrective actions for deviations, and ensure staff meet required qualifications; * Plan and manage internal work schedules and on-call rotations (including 24x7 and shift-based coverage), guaranteeing operational coverage both within and outside standard service windows; * Serve as the primary technical and operational contact point between the Contractor’s teams and the Central Bank’s personnel; * Organize training sessions, promote technical knowledge sharing, integrate new professionals, and monitor the team’s capacity-building plan; * Monitor adherence to Service Level Agreements (SLAs), manage the service order lifecycle, and track critical incidents with external vendors; * Disseminate Central Bank regulations and guidelines to the team, control staff access rights, immediately report staff departures, and ensure return of ID badges and tokens within three business days. **Requirements and Qualifications** **Required Qualifications** * Bachelor’s degree in Information Technology, Computer Science, Information Systems, Computer Engineering, or related fields. * Postgraduate degree or MBA in Information Technology, Project Management, IT Service Management, Operations Management, or related areas. **Desirable Qualifications** * ITIL Foundation v4 or higher certification or training. **Additional Information** Want to explore all our open positions? Visit our page: Hitss \- Join Us https://globalhitss.gupy.io/ **Important: All our job openings are open to professionals with disabilities, and support gender and racial/ethnic equity.** HITSS BRASIL is a multinational company belonging to the Claro Group, operating for over 30 years in the digital solutions and IT services market across seven countries. Combining unparalleled experience with specialized expertise, our 5\.000 employees are committed to making the new happen every day. We invest in innovation with integrity and strive to develop inclusive, responsible, and sustainable solutions for our employees and customers. **Through our diversity and inclusion pillar, everyone has equal opportunities to build their career.** We do not discriminate based on gender, religion, race, sexual orientation, social status, or disability. If you thrive on challenges, trends, agile and innovative processes, this is where you belong. Join us!
João Silva
Indeed · HR
João Silva
Indeed · HR
