Training Manager

Description

Job Summary: Manage the implementation and execution of the Training/Delivery area strategy, ensuring operational and methodological excellence. Key Highlights: 1. Lead the facilitator team and the Crescimentum learning community 2. Act as a bridge between operations, product, commercial, technology, and people 3. Map opportunities for improvement in the learning journey Join Crescimentum! At Crescimentum, we believe human connection is the key to helping every person become their best self. Since 2003, we have aimed to build a better world by transforming individuals into extraordinary human beings and organizations into more sustainable and human-centered enterprises. In 2020, we joined the Cegos Group, an international leader in training and development, expanding our global reach and enabling large-scale international project delivery. Our journey began with the launch of "Líder do Futuro" (Leader of the Future): an immersive program that, through a proprietary methodology, has transformed—and continues transforming—the lives of thousands of leaders and companies across Brazil and the world! Through in-company programs, we also offer training and capacity-building in Human Development, Teamwork, Management & Leadership, Culture & Business Evolution, and Sales & Customer Relationship. We are seeking a **Training Manager** to join this outstanding Delivery team. **Responsibilities and Duties** **Your main responsibilities will include:** * Manage the implementation and execution of the Training/Delivery area strategy. * Ensure operational and methodological excellence in deliveries conducted by facilitators. * Lead governance rituals for the area, monitoring KPIs, operational capacity, risks, and action plans. * Conduct critical analysis of area KPIs and propose continuous improvements in performance, quality, and efficiency. * Conduct technical visits and classroom observations (“shadowing”) to ensure methodological adherence, customer experience, and facilitation quality. * Deliver structured behavioral and technical feedback to facilitators. * Map opportunities for improvement in the learning journey and support the continuous development of consultants. * Structure and strengthen the Crescimentum facilitator community. * Promote rituals for sharing best practices, collective learning, and case studies. * Act as a bridge between Delivery Operations, Product, Commercial, Technology, and People. * Translate client and facilitator feedback into insights for product innovation and learning experience enhancement. * Lead, engage, and develop the facilitator team in alignment with Crescimentum’s People and Governance practices. * Ensure compliance with internal policies, processes, and procedures. * Support administrative processes related to the team, including vacations, variable compensation, reimbursements, and corporate communications. **Requirements and Qualifications** * Proven experience managing training operations, corporate education, consulting, or organizational development. * Experience leading facilitators, consultants, or learning communities. * Experience managing KPIs, governance, and continuous improvement. * Ability to collaborate cross-functionally across multiple business areas. * Experience monitoring delivery quality and delivering structured feedback. * Knowledge of learning methodologies, leadership development, and organizational culture. **Who We’re Looking For** * Experience in corporate education, leadership, or organizational transformation consulting. * Familiarity with learning technologies and AI. * Certifications in facilitation, coaching, mentoring, or agile methodologies. * Systems thinking and business mindset. * Highly relational and influential. * Courage to hold difficult conversations and deliver consistent feedback. * Excellent communication skills and strong articulation ability. * Critical eye for quality and customer experience. * Driven by continuous learning and innovation. * Ability to balance empathy, high expectations, and guidance. * Build collaborative environments and learning communities. * High execution capability, with organization and governance discipline. **Additional Information** To make this happen, we embrace nine core values reflecting who we are: * **\#SerCrescimentum:** We are driven by our purpose. * **\#FocoDoCliente:** Our clients’ success is our success. * **\#TamoJunto:** No one is better than all of us together. * **\#InovaçãoConstante:** We improve until it can be even better. * **\#FazerAcontecer:** Go ahead and do it—don’t wait. * **\#PensarNoTodo:** We consider impact on the whole and act with discernment. * **\#MovidosPorResultado:** With ambition, we go beyond. * **\#CuidarDoOutro:** Connection that drives progress. * **\#Cuide\-se:** A healthy body, a sound mind. Diversity is our strength. Here, we make no distinction based on race, color, religion, gender or gender identity, nationality, disability, sexual orientation, ancestry, or age. We value the exchange of diverse ideas and perspectives because, through different stories and viewpoints, CresciLovers achieve true business understanding and identify the best solutions for human development. And all this is possible thanks to our team of millions! Ready to join us? \#VempraCresci **What Does Crescimentum Offer?** * An environment of constant growth, enriched by knowledge-sharing and learning; * CLT employment regime; * Health insurance with no co-payment; * Dental plan (open enrollment); * Life insurance; * Flexible Caju benefit for meal/food allowance, including during vacations; * Transportation voucher (VT); * Dr. Alper: Telemedicine and holistic care platform, enabling remote consultations with doctors, psychologists, and nutritionists via a mobile app; * TotalPass: For us, Energy + Vitality = Realized Dream! * Birthday Day Off; * 6-month maternity leave and 30-day paternity leave; * Childcare allowance up to one year; * And most importantly: Full access to Crescimentum’s courses and methodologies! To learn more about Crescimentum, visit: www.crescimentum.com.br **Hiring Process Steps** * Step 1: Registration * Step 2: Cultural Fit and DISC Assessment * Step 3: Interview with People Team * Step 4: Interview with Leadership * Step 5: Offer and Hiring **\#VemPraCrescimentum**