Customer Service Assistant

\*Position: Customer Service Assistant (Remote) \* \*Send resume to 035 99761\-4626 \* \*What you will do:\* \- Attend customers by phone, WhatsApp
- Remote work
- Competitive salary
- Dental insurance

Our Logistics Analyst will be responsible for supporting the Reverse Logistics activities for Pallets, negotiating freight rates, managing pallet repair contracts, performing operational tasks, ensuring optimal utilization of available resources, providing managerial information to communicate results and plans to management and teams, acting as a facilitator to achieve excellence in processes, and ensuring a high level of service and satisfaction for internal and external customers. Supremo Secil has been building a story full of challenges and opportunities, making us a solid, profitable company with significant growth potential. We have consolidated our culture and care deeply for our people. JOIN US AND BE SUPREMO STANDARD! **Responsibilities and Duties** Key responsibilities: * Manage and control costs related to pallet logistics operations; * Manage inventory, ensuring accuracy and availability of assets; * Conduct freight negotiations, with a focus on reverse logistics operations; * Analyze performance indicators and propose continuous process improvements; * Collaborate closely with internal departments and logistics partners; * Design controls and dashboards for the area, identifying opportunities and communicating results to management; * Prepare reports and presentations under their responsibility. **Requirements and Qualifications** Bachelor’s degree completed in Administration, Logistics, Economics, Engineering, or related fields; Experience in reverse logistics management for pallets will be considered a differentiator. Postgraduate studies will be an advantage; Advanced Office suite proficiency (Excel, Word, and Email); ERP knowledge; Power BI knowledge. Relevant work experience. **Additional Information** **Benefits that Make a Difference:** Profit Sharing Program (PPR) Meal Allowance Transportation Allowance or Parking (at no cost) Health Insurance – nationwide coverage Dental Insurance Pharmacy Benefits Life Insurance Access to gyms and wellness programs for you and your dependents Childcare Assistance Mamãe Supremo Program – special benefit for pregnant employees Home office during the first month after returning from maternity leave Founded in 2003 in Pomerode/SC, one of the leading companies in the sector in Brazil’s Southern Region, Supremo Secil Cimentos is part of Molins, a global leader in innovative and sustainable construction solutions, driving carbon neutrality and the circular economy. In addition to manufacturing units in Pomerode and Adrianópolis, we also operate a Strategic Center in Curitiba, 9 Distribution Centers, and 5 Concrete Plants. We integrate innovation and state-of-the-art technology into our products, operating Brazil’s most modern cement plant. Located in Adrianópolis, Paraná, it has an installed capacity of 1.7 million tons per year. Combined with the Pomerode unit in Santa Catarina—where Supremo originated—this brings the company’s annual output in the Brazilian market to over two million tons, serving both small-scale construction projects and large-scale engineering works. Supremo Secil Cimentos has been building a story full of challenges and opportunities, contributing to our evolution into a solid, profitable company with strong growth potential. We have strengthened our corporate culture and prioritize the well-being of our people. We believe our business gives shape to ideas and to the future. If you believe this too, join us!
João Silva
Indeed · HR