Senior Customer Service Analyst

Description

**BR Media Group** is a leading content hub in the market for the creator economy, with a data-driven mindset and a leader in influence and content solutions for the world’s top brands. We are looking for a person **who combines organization, communication skills, and excellent interpersonal abilities to work collaboratively**, to join our **Customer Service team at BR Media**, operating directly at the core of our influencer marketing operations. If you are passionate about social media, content creators, and possess a dynamic, results-oriented profile, we want to meet you! **Responsibilities and Duties:** * Manage simultaneous campaign schedules, ensuring all approval and publication deadlines are met. * **Point of Contact:** Serve as the direct communication channel with clients for inquiries, routine alignment, and material delivery. * **Tactical Execution:** Support and validate that produced content complies with the *brief* and brand guidelines. * **Performance Reporting:** Consolidate data and metrics to prepare interim and final reports, highlighting key campaign successes. **Requirements and Qualifications** * Bachelor’s degree completed in Communications, Advertising, or related fields; * Strong verbal and written communication skills; * Experience producing content across various social media platforms and websites/blogs; Desirable: Experience in advertising or influencer marketing companies. **Additional Information** * + Meal allowance via iFood card; + iFood Club (discount coupons and exclusive benefits); + Transportation allowance; + Totalpass and Gympass partnership; + Birthday Day Off; + Bradesco Health Plan; + Bradesco Dental Plan; + Childcare assistance for children up to 6 years old (benefit available only for mothers); + Casual dress code; + Employment regime: CLT; + Remote work allowance; + Work model: **Hybrid — 3 days per week onsite** (near Morumbi Shopping in São Paulo/SP);