Sales Assistant

Description

Job Summary: A professional responsible for customer service, sales support, management of damaged products, and delivery control, acting as a bridge between customers, sales, and logistics. Key Highlights: 1. Acting as a bridge between customers, sales, and logistics 2. End-to-end management of customer service and after-sales support 3. Focus on customer satisfaction and problem resolution **Job Description** The professional will be responsible for **providing initial customer service**, supporting the sales team, handling damaged or defective products, and ensuring customer satisfaction during after-sales. They will also be responsible for **tracking and controlling deliveries with freight carriers**, ensuring orders arrive correctly and on time. This position serves as a **bridge between customers, sales, and logistics**, ensuring rapid solutions and maintaining high-quality customer relationships. **Key Responsibilities** * Provide **initial customer service**, identifying needs and directing customers to the sales team when necessary * Monitor **orders and deliveries**, maintaining contact with freight carriers to track invoices and ensure deadlines * Receive, register, and follow up on products with **damage or defects**, ensuring efficient resolution * Provide post-sales sales support * Assist customers via phone, e-mail, and chat. * Record feedback and complaints, keeping the history updated * Support the sales team with customer information and order status * Contribute to service, satisfaction, and post-sales performance reports **Requirements** * Completed high school (a bachelor’s degree in Business Administration, Marketing, or related fields is preferred) * Prior experience in **customer service, support, or after-sales** * Clear and empathetic communication skills * Organizational skills and attention to detail * Basic knowledge of Microsoft Office suite **Preferred Qualifications** * Experience in **sales support or customer service** * Knowledge of processes for **managing damaged products or returns** * Experience with **tracking and controlling deliveries with freight carriers** * Ability to work under pressure and handle dissatisfied customers **Behavioral Competencies** * Proactivity and initiative * Empathy and solution orientation * Teamwork * Results and customer satisfaction focus WORK LOCATION \- ITAIM BIBI Job Type: Full-time, Permanent CLT Compensation: R$2\.000,00 \- R$2\.500,00 per month Benefits: * Food allowance * Transportation allowance Work Location: On-site