




Job Summary: A renowned IT company is seeking a professional to implement and maintain observability tools, create dashboards and alerts, analyze metrics and logs, and collaborate with development and infrastructure teams. Key Highlights: 1. 1:1 feedback culture and IDP for continuous development 2. Leadership training and development programs 3. Relaxed and collaborative work environment **About IT UNIVERSE** We are a reputable IT company with over 15 years of history. As an IT solutions integrator offering a broad portfolio of products and services, we serve enterprises of all sizes and operate in Brazil, the United States, and Mexico. **What Guides Us?** * Happiness \- Promoting happiness within our company is our daily mission. Happy people live longer, are more optimistic, and perform better. Happiness drives results. * Viewing our clients, partners, and employees as the primary drivers of project success and company growth. * Ethical relationships bring prestige and recognition—the greatest assets a company can possess. * We consistently deliver the best customer service experience. * Pursuing new technologies is a daily effort. Keeping pace with market evolution is key to delivering excellence. **Responsibilities and Duties** * Implement and maintain observability tools (monitoring, metrics, logs, and tracing). * Create dashboards and alerts for performance and availability monitoring. * Analyze metrics and logs to identify trends and potential failures. * Collaborate with development and infrastructure teams to improve system visibility. * Support critical incidents with detailed analysis and improvement recommendations. * Ensure compliance with SRE (Site Reliability Engineering) and DevOps practices. **Requirements and Qualifications** * Experience with tools such as Prometheus, Grafana, ELK Stack, Datadog, New Relic, or similar. * Knowledge of metrics, logs, tracing, and observability concepts. * Familiarity with cloud environments (AWS, Azure, GCP). * Basic automation and scripting skills (Python, Shell). * Knowledge of containers and orchestration (Docker, Kubernetes). * Strong analytical and problem-solving abilities. * Proactivity and attention to detail. * Good communication and collaboration skills within multidisciplinary teams. **Additional Information** Monthly 1:1 feedback sessions between leader and team member, fostering a transparent, high-performance culture. We discuss development and give/receive feedback to build lasting relationships; IDP \- Individual Development Plan: jointly built by leader and team member to support personal development; Training (individual and team-based); Leadership Development Program (LDP): encouraging the cultivation of future leaders. A relaxed environment, colleagues who may become your friends, unlimited coffee, various benefits, inspiring leaders, and diverse training opportunities to advance your professional career. And more! In addition to working at our headquarters, you may also work at our clients’ offices. ;)


