***How ambitious are your goals? Are you looking for new challenges?*** Then join TQI! TQI is a technology and innovation company that, for over 30 years, has developed solutions to support and accelerate its clients' businesses in Brazil and abroad. With offices in Uberlândia (MG) and São Paulo (SP), and professionals located across hundreds of cities, TQI has earned and maintained the Great Place to Work (GPTW) certification for over 6 years, and ranks among the top 80+ GPTW Technology companies — reaffirming its commitment to fostering a diverse, innovative, and high-performance environment. **Work model:** 100% Remote **Employment type:** CLT **What we’re looking for:** * Bachelor’s degree in Information Systems, Computer Science, or related fields * Knowledge of relational databases and PL/SQL * Experience handling service tickets and investigating production issues **Nice-to-haves:** * Familiarity with Splunk for log analysis * Knowledge of Oracle and SQL Server databases * Experience using Jira for incident management (SLA tracking, prioritization, reporting) * Understanding of Digital Payments business (web, mobile, and/or devices) * Knowledge of Payment Methods – Acquiring * Knowledge of one or more of the following modules: Fixed Income, CCS, BacenJUD, InfoBank. **Responsibilities:** * Work within a support team to properly handle software non-conformance tickets. This role does not involve system development. * Perform system analyses and report necessary corrections to responsible teams or vendors * Provide support to customer service and engineering teams to ensure proper and appropriate use of tools * Track and provide status updates on reported issue resolutions * Assist in documenting identified issues and identifying system improvements **What we offer:** You’ll be part of diverse, high-performing teams in a dynamic and collaborative environment. We value everyone’s contribution to solution design and strategic decision-making. Here, people are our differentiator — and we’re passionate about technology, innovation, and continuous evolution. Meal/Voucher allowance (Flash) of R$1\.060,00/month; Remote work allowance of R$200,00/month; Health and dental insurance (SulAmérica) — 100% covered for you; ️Gympass (Wellhub); Profit-sharing program (PLR); Unlimited access to Udemy; Life insurance (Prudential); Childcare allowance; Pet health plan (Guapeco); ✨Internal events and training sessions; Partnership discounts with universities and language schools; Referral and recognition programs. All our positions are open to people with disabilities! Our team is waiting for you — let’s go? \#JoinTQI
João Silva
Indeed · HR
João Silva
Indeed · HR
