Who we are ISI is a proprietary intelligence platform that aggregates data on economies, industries, companies, capital flows, credit, and liquidity. Through five products — CEIC, EMIS, EPFR, REDD, and iMoneyNet — we support investors, banks, and enterprises in market analysis and decision-making. About the role We are seeking a Customer Success professional responsible for a portfolio of clients, working closely with them throughout their entire journey. On a day-to-day basis, you will: – Act as a partner to clients, understanding their needs, objectives, and business context; – Conduct meetings and training sessions (online and in-person), focusing on value creation and engagement; – Support the client throughout their entire journey — from onboarding through adoption and ongoing platform usage — promoting engagement and insight generation; – Proactively identify risks and opportunities throughout the client relationship. What we seek – Strong organizational skills and ability to effectively prioritize tasks; – Business acumen, with interest in market intelligence; – Ability to follow processes consistently; – Strong communication skills across diverse stakeholders; – Intermediate/advanced English (mandatory); – Completed undergraduate degree; – Prior experience in Customer Success or Customer Experience; – Spanish is a plus. Benefits – Hybrid work model; – Health insurance; – Meal/voucher allowance; – Work-from-anywhere for 4 weeks per year. We seek someone who wants to take on a more strategic role in Customer Success, with deep business-context understanding and a strong focus on delivering customer value. If this challenge resonates with you, let’s talk.
João Silva
Indeed · HR
João Silva
Indeed · HR
