B2B COLLECTIONS ASSISTANT

Description

Job Summary: A B2B Collections Analyst focused on credit recovery, negotiation with delinquent clients, and management of collection processes. Key Highlights: 1. Proven experience in B2B collections and credit recovery. 2. Agile and persuasive negotiations via WhatsApp. 3. An environment that values diversity and collaborative work. The 3corações Group is built first and foremost by people passionate about what they do. We take pride in growing through hard work and moving forward—further and further—without forgetting our essence and our values. It is through our simple way of being that we celebrate human diversity and the flavorful experiences that intertwine stories. The result is a company offering quality products, happy employees and consumers, and integrated suppliers and partners—all united by the same mission: delivering pleasurable experiences that foster joy and well-being, building lasting relationships and generating value for everyone. Savor a world of possibilities at Brazil’s largest coffee company! Learn more at www.3coracoes.com **Responsibilities and Duties** * Actively collect payments from delinquent clients (B2B \- Legal Entities), analyzing each debt profile to apply the most effective outreach strategy; * Conduct agile and persuasive negotiations via WhatsApp, ensuring correct, courteous, and solution-oriented written communication; * Issue invoices, calculate contractual interest and penalties, and formalize debt acknowledgments per company policies; * Analyze requests for payment term extensions due to various reasons. **Requirements and Qualifications** **Education** * Currently pursuing a bachelor’s degree in Business Administration, Accounting, Management Processes, or related fields. **Required** * Proven experience in collections and credit recovery; * Experience with collection CRMs, auto-dialers, and WhatsApp; * Proficiency in written and spoken Portuguese. **Additional Information** **Benefits** * Shared Health Plan; * Dental Plan; * Transportation Allowance; * Meal Allowance; * Monthly Product Kit; * Telemedicine and Online Therapy fully covered by the company (extended to dependents); * Life Insurance; * Wellhub. The ***3corações*** Group is a company of **people passionate** about what they do. We grow through the **strength of our work**, honoring our roots and essence to go further every day. We are an **innovative and entrepreneurial** people who **care** for our employees and deliver **pleasurable experiences** to everyone we engage with. Our story began in 1959, in the interior of Rio Grande do Norte. With our **distinctive, innovative, and entrepreneurial spirit**, we became the **national leader** in roasted and ground coffee and cappuccino, and the **second-largest player** in soluble coffee. In 2013, we launched the TRES multi-beverage machine solution, offering over 30 capsule-based beverage flavors; in 2020, through a *joint venture* with Positive Company, we entered the plant-based market, offering our consumers 100% natural, plant-derived products. Our portfolio also includes soluble coffee, ready-to-drink cappuccino, chocolate milk powder, coffee with milk, soft drinks, corn derivatives, coffee filters, and filter holders. We are more than 8,000 hearts passionate about what we do, **committed to building a better country and a better world**. **We respect and value all people and cultures, believing that diversity enriches our workplace**. We seek individuals ready to roll up their sleeves and collaborate effectively. Join ***3corações*** and add your heart to ours!